customer service associate resume example with 14+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Friendly and efficient Customer Service devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Goodwill Industries standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Skills
Effective communication
Store maintenance
Product organization
Office equipment proficiency
Quality assurance
Safety regulations
Stockroom procedures
Shipping and receiving understanding
Materials transport
Quality control
Customer service
High-energy attitude
In-store support
Experience
11/2019 to Current
Customer Service AssociateArthur J Gallagher & Co. – Socorro, TX,
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Reviewed account and service histories to identify trends and issues.
Documented conversations with customers to track requests, problems and solutions.
Shared detailed information regarding Product or Service options to help customers make decisions.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Educated customers on special pricing opportunities and company offerings.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Delivered service and support to each customer, paving way for future business opportunities.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Dispatched drivers to meet daily delivery needs for company customers.
Provided top quality control and eliminated downtime to maximize revenue.
Replenished shelves to maintain adequate merchandise levels.
Exceeded team goals and collaborated with staff to implement customer service initiatives.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
08/2019 to 05/2020
Construction LaborerTrc Companies, Inc. – Albuquerque, NM,
Provided industry insight to coworkers to assist work completion.
Used picks and shovels to dig, spread and level dirt and gravel.
Prepared sites for concrete work by breaking up damaged concrete and leveling or contouring ground.
Assisted distribution of tools, materials and equipment to skilled workers.
Relayed communication to equipment operators and helped attach special pieces.
Coordinated communication between equipment operators via two-way radios and hand signals.
Advised officials regarding traffic-control measures to protect work site integrity, crew safety, and general public welfare.
Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
Operated overhead lifts to move heavy and bulky work materials.
Signaled equipment operators to help align machinery movements and smoothly transfer materials.
Built and disassembled scaffolds, bracing and barricades to assist in vertical construction activities.
Organized and maintained tools and equipment to enhance work efficiency.
Logged inventory of materials used to maintain workplace access to supplies.
Met company and OSHA safety guidelines for work site operations to minimize worker risk.
Maintained baseline safety knowledge to identify areas requiring improvement to meet code.
Maintained clean, safe working environment by removing waste from job site prior to shift completion.
05/2002 to 09/2014
Concrete ForemanPetticoat-Schmitt Civil Contractors, Inc. – Jacksonville, FL,
Loaded and unloaded necessary tools, materials and machines from trucks and trailers.
Scheduled inspections, meetings, pours and workers for over hundreds of jobs.
Read site layouts and developed plans for concrete pouring and mixing.
Calculated concrete quantities needed for jobs.
Constructed forms to create various concrete structures.
Adapted concrete mixing techniques in terms of client wishes and atmosphere.
Positioned wire mesh and rebar to reinforce concrete.
Inspected and maintained tools and equipment.
Finished surfaces by troweling, floating and brushing following project requirements and specifications.
Poured concrete into forms using pump hose and leveled.
Worked with teammates to move steel forms.
Removed debris and waste to clean site after completing work.
Reviewed blueprints and other drawings to identify correct grades.
Placed steel pins using sledgehammer.
Set up scaffolding, braces and other temporary structures to support crew during work.
Prepared concrete by hand mixing sand and cement.
Operated equipment and vehicles, including excavators and loaders to prepare site.
Scheduled inspections, meetings, pours and workers for over many job sites.
Dismantled forms using specail tools.
Education and Training
Expected in 05/2002 to to
High School Diploma: Winthrop High School - Winthrop, ME GPA:
Expected in to to
Bachelor of Science: Information Technology Ashford University - San Diego, CA GPA:
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