Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals.

Ethical [Lead Cashier/Pet Care specialist] talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 9 years of experience in quickly resolving issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Diligent {Lead cashier/Petcare specialist offering 8-year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.

Positive and upbeat Customer Service Specialist bringing [8 years} of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Inbound and outbound calling
  • Customer relationship management
  • Quality assurance
  • Effective communication
  • Process improvements
  • Safety regulations
  • Sales techniques
  • Inventory control
  • High-energy attitude
  • Customer service
  • Conflict resolution
  • Employee coaching
  • Credit card payment processing
Experience
03/2009 to 03/2020
Customer Service Associate Arthur J Gallagher & Co. Yuba City, CA,
  • Met and exceeded productivity by handling interaction customer service to pet parents.
  • Welcomed all customers
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Cared for the animals in the habitat
  • Checked in inventory of pet arrivals
  • Stocked shelves
  • Inventory of items in store
  • Cross-trained staff members, resulting in [Number]% increase in customer satisfaction ratings.
  • Money handling
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
  • Educated customers on special pricing opportunities and company offerings. Pet inquiries
  • Directed all inbound calls in phone queues to improve call flow
04/2017 to 01/2020
Caregiver Caring Solutions San Antonio, TX,
  • Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Coordinated and administered medications and organized healthcare appointments to maintain optimal client health.
  • Assisted families in planning for meals and shopping for ingredients to meet nutritional plans.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
  • Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
  • Reported concerns to supervisory [Job title] to maintain optimal care for all client needs.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
  • Cultivated amiable relationships with over [Number] residents, resulting in strong overall patient happiness and emotional well-being.
  • Delivered high-quality, geriatric care to private client.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Implemented group activities such as [Type] and [Type] activities, improving resident and staff engagement [Number]%.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
  • Laundered clothing and bedding and changed linens [Number] times per [Timeframe] to prevent spread of infection.
  • Assisted over [Number] residents, aged [Number] to [Number] with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
11/2016 to 03/2017
Caregiver Caring Solutions San Antonio, TX,
  • Worked to improve patient outlook and daily living through compassionate care.
  • Coordinated and administered medications and organized healthcare appointments to maintain optimal client health.
  • Assisted families in planning for meals and shopping for ingredients to meet nutritional plans.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Worked with supervisory medical staff to review cases and improve care.
  • Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
  • Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
  • Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Reported concerns to supervisory [Job title] to maintain optimal care for all client needs.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
  • Laundered clothing and bedding and changed linens [Number] times per [Timeframe] to prevent spread of infection.
  • Assisted over [Number] residents, aged [Number] to [Number] with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
Education and Training
Expected in 06/1994
High School Diploma:
George Washington High School - Cedar Rapids, IA
GPA:
Certifications
  • Salesforce

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Resume Overview

School Attended

  • George Washington High School

Job Titles Held:

  • Customer Service Associate
  • Caregiver
  • Caregiver

Degrees

  • High School Diploma

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