Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Personable and dedicated Customer Service Representative with extensive experience in the retail industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Inbound and outbound calling
  • MS Office proficiency
  • Project management
  • Customer relationship management
  • Problem Resolution
  • Customer Service
  • Call center experience
  • Clerical support
  • Credit card payment processing
  • High-energy attitude
  • Determination
  • Organization
  • Direct sales
10/2018 to 07/2020 Customer Service Associate Avis Budget Group | San Francisco, CA,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Documented conversations with customers to track requests, problems and solutions.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Replenished shelves to maintain adequate merchandise levels.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Trained new employees in procedures and policies in order to maximize team performance.
  • Answered daily phone calls to resolve customer issues.
  • Cross-trained in other departments and front end cashiering and returns to provide skilled back-up for customer-facing teams.
07/2018 to 09/2018 Collector Credit Acceptance Corporation | Milwaukee, WI,
  • Followed fair debt practices and regulatory guidelines when managing collections process.
  • Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
  • Recovered lost revenue by persistently reaching out to customers with past due accounts.
  • Processed payments over phone and set up recurring drafts.
  • Updated accounts and credit reports to reflect recent changes.
  • Created repayment plans based on account holders' financial status and repayment abilities.
04/2018 to 06/2018 Warehouse Worker Thermo Fisher Scientific Inc. | Indianapolis, IN,
  • Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
  • Utilized pallet jacks to move items to and from different warehouse locations.
  • Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
  • Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
12/2017 to 04/2018 Cashier Kroger | Beaverton, OR,
  • Processed returned items in accordance with store policy.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered advice.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Processed customer payments quickly and returned exact change and receipts.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Resolved issues with cash registers, card scanners and printers.
  • Operated cash register, collected payments and provided accurate change.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education and Training
Expected in 06/2016 High School Diploma | Penn Foster Career School, Scranton, PA GPA:
Activities and Honors

Awarded Employee of the Month at Lowe's Home Improvement each year.

Honored with 4 Service Star Awards for exceptional customer service at Lowe's Home Improvement.

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School Attended

  • Penn Foster Career School

Job Titles Held:

  • Customer Service Associate
  • Collector
  • Warehouse Worker
  • Cashier


  • High School Diploma

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