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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Professional Summary

Committed and hardworking Sales Associate with 5 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver capable of helping customers with various needs and getting support from managers for complex issues.

Skills
  • Fluent Spanish and English
  • Cash handling skills
  • Microsoft Windows Proficient
  • Willing to be of assistance in working towards common goal
  • Highly organized and effective in multitasking environment
  • Effectively collect and input data
  • Manage time effectively and meet deadlines
  • POS system knowledge
  • Credit card processing
  • Exceptional Communication skills
  • High-volume dining
Work History
Customer Service Associate11/2017 to 05/2019
Walgreens – LAS VEGAS, NV
  • Welcomed customers into store and helped them locate items
  • Recommended merchandise to customers based on their needs and preferences
  • Contacted other store locations to determine merchandise availability
  • Actively pursued personal learning and development opportunities
  • Priced merchandised, stocked shelves and took inventory of supplies
  • Mentors new sales associates to contribute to store's positive culture
  • Answered customer telephone calls promptly and in appropriate manner
  • Identified potential shop-lifters and alerted management
  • Shared best practices for sales and customer service with other team members to help improve store's efficiency
  • Cleaned and organized store, including checkout desk displays
  • Worked with management team to implement proper division of responsibilities
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Partnered with program management and store leads to make recommendations, process improvements and corrective action plans
  • Cross-trained staff members, resulting in 100% increase in customer satisfaction ratings
Hostess11/2018 to 02/2019
Denny's – LAS VEGAS, NV
  • Greet and welcome all customers immediately upon arrival. Took information about guests' party size Determines special needs, e.g., high chairs, special menus
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Watched dining area staff to evaluate server loads and calculate accurate wait times
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
  • Cleaning, completing side work, and organizing supplies as needed
  • Checked dining and serving areas every 10 minutes to verify proper cleanliness and readiness for guests
Cashier11/2015 to 09/2017
Kohl's – LAS VEGAS, NV
  • Greeted customers promptly
  • Received customers payment
  • Described products and services in details
  • Assisted customers in selecting items based in needs
  • Processed customers return
  • Reported security and services incidents to management
  • Completed purchases using point sales systems
  • Collected and stored coupons
  • Trained new cashiers on procedures, customer service and sales techniques
  • Assisted on sales floor as needed to maintain service standards
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Prepared merchandise for sales floor by pricing or tagging
  • Educated customers on promotions to enhance sales
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 80% or more
Education
High School Diploma2014Durango High School- LAS VEGAS, NV
Volunteer work

CENTRAL CHRISTIAN CHURCH - every Sunday for 3 months
CHECK IN : welcome families and use the check in kiosks to check the children into the ministry, including printing name tags and parent claim/security tags.
DAY CARE : Guide small groups of 8 to 10 children's through activities (craft, games and snacks) and participate with the children in worship and teaching time.

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Resume Overview

Companies Worked For:

  • Walgreens
  • Denny's
  • Kohl's

School Attended

  • Durango High School

Job Titles Held:

  • Customer Service Associate
  • Hostess
  • Cashier

Degrees

  • High School Diploma 2014

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