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Customer Service Associate Resume Example

Resume Score: 90%

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CUSTOMER SERVICE ASSOCIATE
Career Overview

Fast food worker highly efficient at preparing food orders quickly while greeting all customers and managing the cash register accurately.Food service worker with fast food, retail and customer service experience. Trained in food safety and handling.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Skilled customer service expert with experience in the food industry. Familiar with restaurant and wait staff procedures.

Core Strengths
  • Able to regularly lift/move up to 25-50 lbs
  • Uses proper sanitation practices
  • Able to work in a fast paced environment
  • Able to work with hands continuously
  • Consistently complies with polices and procedures
  • Excellent guest service skills

Food and beverage handling expert

Strong customer relationship builder

Ability to handle/resolve problems

Food handling knowledge

Food production quality knowledge

Non-smoker

Reliable, punctual and committed to customer service

Team-oriented

Well groomed

Willing to work under pressure

Written and oral communication skills

Able to lift up to 50 pounds

Good personal hygiene


Accomplishments
  • Sales
  • Consistently generated additional revenue through skilled sales techniques.
  • Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
Work Experience
Customer Service Associate07/2015 to Current
Bed Bath and BeyondMachesney Park , IL
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.
waitress01/2015 to 05/2015
Sherwood Oaks Family RestaurantMorris, IL

Accepted payment from customers and made change as necessary. Apportioned and served food to facility residents, employees, or patrons. Assisted co-workers. Assisted diners with seating as needed. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Cleaned bars, work areas, and tables. Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash.Responsible for daily set up of five stations.Examined trays to ensure that they contained required items. Greeted guests and sat them at tables or in waiting areas. Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers. Inspected dining and serving areas to ensure cleanliness and proper setup.

Customer Service Associate08/2014 to 01/2015
WalgreensElgin, IL

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Worked as a team member performing cashier duties, product assistance and cleaning.

Call Center Representative03/2014 to 06/2014
In The Swim Pool SuppliesWest Chicago, IL

Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.

Cashier08/2012 to 07/2013
Burger KingWest Chicago, IL

Up-sold additional menu items, beverages and desserts to increase restaurant profits.Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Promptly reported complaints to a member of the management team.Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with co-workers and management.Resolved guest complaints promptly and professionally.Served orders to customers at windows, counters and tables.Packaged menu items into bags or trays and placed drink orders into carriers.Quickly and efficiently processed payments and made accurate change.Carefully maintained sanitation, health and safety standards in all work areas.Frequently washed and sanitized hands, food areas and food preparation tools.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.

Educational Background
High School Diploma2014Saint Charles East HSSaint Charles, IL
Additional Information
  • Authorized to work in the US for any employer
Skills

Cash handling, Able to lift 50 pounds, Professional and friendly, Careful and active listener, Multi-tasking, Fast learner

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Resume Overview

Companies Worked For:

  • Bed Bath and Beyond
  • Sherwood Oaks Family Restaurant
  • Walgreens
  • In The Swim Pool Supplies
  • Burger King

School Attended

  • Saint Charles East HS

Job Titles Held:

  • Customer Service Associate
  • waitress
  • Call Center Representative
  • Cashier

Degrees

  • High School Diploma 2014

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