Livecareer-Resume

Customer Service Associate Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Website, Portfolio, Profiles
  • https://www.linkedin.com/in/emad-uddin-b3515a130/
Professional Summary

Customer Service Associate with a challenging leadership position in Business Administration over more than 5+ years. An environment that offers management skills with a growing company to achieve optimum utilization of its resources and maximum profits. Hardworking Customer Service Representative with experience working with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Accomplishments
  • Customer Service Associate with a challenging leadership position in Business Administration over more than 5+ years.
  • Earned Dean's List recognition for every term of attendance.
  • Volunteered as guide to high school and college students participating in college orientation session.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Skills
  • Critical Thinking
  • Dependability
  • Microsoft Words
  • Microsoft PowerPoint
  • Microsoft Excel
  • Office Coordination
  • Excellent listener
  • Friendly, courteous, and service-oriented
  • Quality Assurance
  • Solid written and verbal communicator
  • Negotiation
  • POS systems expert
  • Cash Handling
  • Point of Sale Systems
  • Cash Register Operation
  • Quality Management
Work History
Customer Service Associate, 07/2019 to Current
Calumet Specialty ProductsHumble, TX,
  • Provide people assistance on their path to better health, making quality care more affordable, accessible, simple and seamless.
  • Assisting in sales and answering questions about products, services, and merchandise. Stocking shelves and take inventory.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution
  • Energized and motivated in performing sales floor activities including merchandising and selling
  • Informed customers about special promotions and provided detailed information for various products
  • Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction
Home Childcare Provider, 01/2019 to Current
Marten TransportBothell, WA,
  • Provides supervision and care for children's basic needs in childcare facilities which include preparing meals, creating lesson plans, and helping children with homework.
  • Maintain excellent verbal and written communication with parents and guardians.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
  • Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns
Administrative Assistant, 09/2015 to 01/2020
Chenega CorporationNew Orleans, LA,
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable
  • Executed record filing system to improve document organization and management
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Sorted and distributed office mail and recorded incoming shipments for corporate records
Customer Service Associate, 01/2018 to 12/2019
Cass Information Systems, IncSaint Louis, MO,
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Informed customers about special promotions and provided detailed information for various products
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
Customer Service Cashier, 01/2017 to 12/2017
Paradies Lagardère Travel RetailMesa, AZ,
  • Maintained customer satisfaction while handling product returns quickly and professionally
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Monitored self-checkout systems and provided assistance or intervention where required
Education
Bachelor of Science: Business Administration And Management, Expected in 12/2022
Eastern Michigan University - Ypsilanti, MI
GPA:
Associate of Science: Business Administration And Management, Expected in 04/2017
Wayne County Community College District - Detroit, MI
GPA:
High School Diploma: , Expected in 04/2015
Hamtramck High School - Hamtramck, MI
GPA:
  • Graduated with 3.70 GPA
  • Dean's List Fall 2013,2014, and 2015
  • Majored in Business Management
Hobbies
  • Watching documentary
  • Playing Cricket, Soccer
  • Watching Soccer and Cricket
  • Meeting new people
  • Hang out with friends
Languages
Hindi:
Limited Working
Negotiated:
Bengali:
Native or Bilingual
Negotiated:
Arabic:
Limited Working
Negotiated:
Certifications
  • Honors student
  • College Dean's List Recognition
  • Member of Phi Theta Kappa
  • Sales Essentials Certificate
  • Volunteer Recognition Awards

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

92Good

Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Eastern Michigan University
  • Wayne County Community College District
  • Hamtramck High School
Job Titles Held:
  • Customer Service Associate
  • Home Childcare Provider
  • Administrative Assistant
  • Customer Service Associate
  • Customer Service Cashier
Degrees
  • Bachelor of Science
  • Associate of Science
  • High School Diploma

Similar Resume

View All
Customer Service Associate
Customer Service Associate
Customer Service Associate