Customer Service Associate resume example

I helped run the Kidz School Box program for a number of years, before the company was absorbed by Knowledge Tree, where I currently work.

• Promoted partnerships and drove growth by reaching out to local and regional businesses.
• Troubleshot and resolved analytical issues during web ordering processes to maintain operational readiness.
• Established positive working relationships with vendors to maintain supply chain's ability to support production demand.
• Collected, organized and input information into digital database.
• Created reports detailing findings and recommendations.
• Utilized knowledge of data modeling and statistical analysis to note trends and draw conclusions.
• Troubleshot and resolved problems with programs and systems.
• Identified system and account issues to quickly and accurately resolve.
• Identified and corrected data entry errors to prevent duplication across systems.
• Reviewed and updated account information in company computer system.
• Answered incoming phone calls and directed callers to appropriate departments and personnel.
• Compiled statistical information for special reports.
• Identified errors in data entry and related issues by mentioning to supervisors for resolution.
• Proofread documents, editing materials to correct grammar and spelling mistakes.
• Transferred written information into databases to maintain consistent, accurate client records and project details.

• Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth.
• Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
• Kept parents' contact information, emergency services phone number and child’s health history on hand in case of emergency situations.
• Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
• Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
• Regulated children's schedules to balance rest, learning and play.
• Sparked creativity and imagination by teaching children new ideas each day.
• Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
• Minimized TV and mobile device time by engaging children with games and physical books.
• Cut snack foods into bite-sized pieces before serving to young children and monitored closely during snack time to prevent choking.
• Documented and communicated daily reports outlining each child's daily activities.
• Provided safe transportation to and from activities and events.
• Calculated amount owed for services and collected payment from parents.
• Planned excursions to enhance physical abilities and expose children to stimulating, educational activities.
• Read stories and played alphabet games to promote early literacy.
• Assisted children with bathing and potty training to instill good hygiene from young age.
• Completed logs with relevant information regarding activities and behaviors.

• Operated cash register, collected payments and provided accurate change.
• Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
• Capitalized on slow periods to restock supplies, clean counters and remove trash.
• Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
• Backed up front counter employees to maximize guest satisfaction with speedy service.
• Worked during peak business hours such as nights, weekends and holidays and maintained calm, pleasant demeanor.
• Informed customers of regular deals or monthly specials to upsell orders.
• Operated headset to process food orders from guests to input into computer system.
• Processed credit card and cash payment for orders, counting out change and furnishing receipts.
• Upsold menu items, including beverages and desserts to increase restaurant profits.