Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Effective Customer Service Representative with many years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume environments. Provides creative solutions for problem resolution.

  • Customer Support
  • Inbound and Outbound Calling
  • Software troubleshooting
  • Problem Resolution
  • Quality Assurance
  • Troubleshooting
  • Customer Service
  • Report creation
  • Credit card payment processing
  • Report generation
  • Technologically savvy
  • Shipping and receiving understanding
  • Adaptive team player
  • Microsoft Word
  • Microsoft Excel
  • Account management
  • Wordpress
  • Computer skills
Customer Service Associate, 02/2017 to Current
CelaneseSaint Louis, MO,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Shared detailed information regarding options to help customers make decisions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Set up and activated customer accounts.
  • Interviewed customers regarding website issues and reported feedback to management team.
  • Trained new employees on procedures and policies to maximize team performance.
Assistant to the Director, 04/2015 to 02/2017
University Of CaliforniaFremont, CA,

I helped run the Kidz School Box program for a number of years, before the company was absorbed by Knowledge Tree, where I currently work.

  • Promoted partnerships and drove growth by reaching out to local and regional businesses.
  • Troubleshot and resolved analytical issues during web ordering processes to maintain operational readiness.
  • Established positive working relationships with vendors to maintain supply chain's ability to support production demand.
  • Collected, organized and input information into digital database.
  • Created reports detailing findings and recommendations.
  • Utilized knowledge of data modeling and statistical analysis to note trends and draw conclusions.
  • Troubleshot and resolved problems with programs and systems.
  • Identified system and account issues to quickly and accurately resolve.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Reviewed and updated account information in company computer system.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.
  • Compiled statistical information for special reports.
  • Identified errors in data entry and related issues by mentioning to supervisors for resolution.
  • Proofread documents, editing materials to correct grammar and spelling mistakes.
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
Private Nanny, 05/2012 to 02/2015
American Dining CreationsRichardson, TX,
  • Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth.
  • Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
  • Kept parents' contact information, emergency services phone number and child’s health history on hand in case of emergency situations.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Regulated children's schedules to balance rest, learning and play.
  • Sparked creativity and imagination by teaching children new ideas each day.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Cut snack foods into bite-sized pieces before serving to young children and monitored closely during snack time to prevent choking.
  • Documented and communicated daily reports outlining each child's daily activities.
  • Provided safe transportation to and from activities and events.
  • Calculated amount owed for services and collected payment from parents.
  • Planned excursions to enhance physical abilities and expose children to stimulating, educational activities.
  • Read stories and played alphabet games to promote early literacy.
  • Assisted children with bathing and potty training to instill good hygiene from young age.
  • Completed logs with relevant information regarding activities and behaviors.
Cashier, 07/2008 to 04/2010
McDonald'sCity, STATE,
  • Operated cash register, collected payments and provided accurate change.
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
  • Capitalized on slow periods to restock supplies, clean counters and remove trash.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Backed up front counter employees to maximize guest satisfaction with speedy service.
  • Worked during peak business hours such as nights, weekends and holidays and maintained calm, pleasant demeanor.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Operated headset to process food orders from guests to input into computer system.
  • Processed credit card and cash payment for orders, counting out change and furnishing receipts.
  • Upsold menu items, including beverages and desserts to increase restaurant profits.
Education and Training
High School Diploma: , Expected in
Bartlett High School - Bartlett, TN,

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  • Bartlett High School

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  • Assistant to the Director
  • Private Nanny
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  • High School Diploma

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