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Customer Service Associate Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers while achieving all individual sales goals. Expertise in coordinating -member customer service team and developing programs to enhance productivity. Offering year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player. Enthusiastic Client Service professional with 15 + years of client interface experience. Well-versed in [Industry] products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.

Skills
  • MS Office proficiency
  • Customer Support
  • Inbound and Outbound Calling
  • Troubleshooting
  • Problem Resolution
  • Credit card payment processing
  • Shipping and receiving understanding
  • Problem-solving abilities
  • Adaptive team player
  • Clerical support
  • Call Center Operations
Experience
04/2020 to Current
Customer Service Associate Celanese Bishop, TX,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Consulted with customers regarding needs and addressed concerns.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
07/2007 to 04/2020
Customer Service Associate Celanese Winona, MN,
  • Reviewed account and service histories to identify trends and issues.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Documented conversations with customers to track requests, problems and solutions.
  • Shared detailed information regarding options to help customers make decisions.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Trained new employees on procedures and policies to maximize team performance.
01/2000 to 04/2007
Mail Carrier Huntington Ingalls Industries Fairfax, VA,
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Assisted customers in receiving oversized parcels by carrying items inside.
  • Delivered various types of mail on routes according to strict timelines.
  • Recognized by management for providing exceptional customer service.
  • Lifted materials of varied weights on regular basis.
  • Consulted item numbers and storage locations to stock warehouse quickly and efficiently.
  • Operated forklift and other equipment to move pallets around between warehouse locations and transport trucks.
02/1993 to 01/2000
Customer Service Associate Celanese Enoree, SC,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers regarding needs and addressed concerns.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assessed customer account information to determine current issues and determine potential solutions.
  • Made outbound calls to obtain account information.
  • Greeted patients, answered questions and scheduled appointments.
  • Recorded vital signs, weight and patient information in electronic health records system.
Education and Training
Expected in 05/1987
High School Diploma:
Central High School - Muncie, IN,
GPA:
Expected in 05/1988
: Business
Ivy Tech Community College of Indiana - Indianapolis, IN
GPA:
Expected in 07/1987
: Business Administration
International Business College - Indianapolis - Indianapolis, IN
GPA:
Accomplishments
  • Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Recognized as Employee of the Year for outstanding performance and team contributions.
  • Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

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80Good

Resume Strength

  • Length
  • Personalization
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Central High School
  • Ivy Tech Community College of Indiana
  • International Business College - Indianapolis
Job Titles Held:
  • Customer Service Associate
  • Customer Service Associate
  • Mail Carrier
  • Customer Service Associate
Degrees
  • High School Diploma

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