LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Customer Service Associate
Please provide a type of job or location to search!
SEARCH

Customer Service Associate Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
CUSTOMER SERVICE ASSOCIATE
Skills
  • Safety regulations
  • Effective communication
  • Process improvements
  • Customer relationship management
  • Sales techniques
  • High-energy attitude
  • Stockroom procedures
  • Inventory control
  • In-store support
  • Promotional support
  • Customer service
  • Store maintenance
  • Customer relations
Education and Training
GED
Sheridan High SchoolThornville, OH
Summary

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals.

Driven and personable Customer Solutions Specialist with over 6 years of experience interfacing with clients. Dedicated and outside-the-box strategic thinker with expertise in customer relationship management, conflict resolution, time management, document control and leadership.

Innovative professional focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals.

Positive and upbeat Customer Service Specialist bringing 6 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Effective Customer Service Represenative with 6 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Diligent customer service reprasenative offering 6-year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.

Energetic and reliable cashier well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Experience
Customer Service AssociateCircle K Midwest - Mac's | NEW LEXINGTON, OH09/2018 - 08/2019
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Educated customers on special pricing opportunities and company offerings.
  • Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
  • Partnered with program management and store leads to make recommendations, process improvements and corrective action plans.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Customer Service RepresentativeDollar General | Junction City, OH02/2016 - 08/2017
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Met or exceeded revenue objectives by promoting [Product or Service]s to customers during service, account and sales follow-up calls.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Documented conversations with customers to track requests, problems and solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Worked with managers to develop service improvement initiatives.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Customer Service ManagerRoses Discount Stores | Lancaster, OH07/2014 - 09/2015
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Created order management system for sales and customer service personnel to improve client experience and sales efficiencies.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Developed new sales scripts and strategies to expand profit opportunities.
  • Worked with Store Manager to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
Customer Service RepresentativeFamily Dollar Stores Inc. | Salyersville, KY08/2010 - 11/2011
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Worked with managers to develop service improvement initiatives.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Circle K Midwest - Mac's
  • Dollar General
  • Roses Discount Stores
  • Family Dollar Stores Inc.

School Attended

  • Sheridan High School

Job Titles Held:

  • Customer Service Associate
  • Customer Service Representative
  • Customer Service Manager

Degrees

  • GED

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Customer-Service-Associate-resume-sample

Customer Service Associate

Pink and White Spa LLC

Saint Louis, Missouri

Sales-Associate-Customer-Service-resume-sample

Sales Associate Customer Service

WALMART SUPERCENTER

Sacramento, California

Customer-Service-Associate-resume-sample

Customer Service Associate

Valdosta, Georgia

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.