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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Summary

Bilingual Customer Service Representative polished in balancing customer needs and company demands. Well-trained and composed in busy call center settings. Proficient in MS Office and CRM. Committed to building loyalty and long-term relationships with customers while achieving all individual sales goals.

Skills
  • Bilingual Spanish and English
  • MS Office proficiency
  • Inbound and Outbound Calling
  • Customer Support
  • Problem Resolution
  • CRM
  • Problem-solving abilities
Experience
Company Name | City, StateCustomer Service Associate07/2020 - 05/2021
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Reviewed account and service histories to identify trends and issues.
Company Name | City, StateTower Technician05/2020 - 06/2020
  • Climbed various heights on multiple structures safely and efficiently to repair equipment.
  • Conducted daily site safety analysis meetings, equipment inspections and safety kit, and Job Hazard Analysis prior to every shift.
  • Managed maintenance and repairs for assigned towers.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Developed a zero defects culture within the team by demonstrating self-reliance, work quality and exceeding workflow needs.
Company Name | City, StatePlant Operator Tech Level III10/2008 - 01/2020
  • Closely inspected equipment for safety defects, leaks and wear and tear.
  • Maintained optimal personal and team protections by following safety protocols and procedures when operating equipment and using sharp tools.
  • Used company-approved chemicals and cleaning products to properly sanitize machines and prevent illness.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
  • Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
  • Created agendas and communication materials for daily team meetings.
  • Assisted assessment of finalized product development to maintain QC standards.
  • Completed housekeeping and maintenance duties to keep production area safe, organized and ready for next shift.
  • Integrated changeovers process improvements to decrease changeovers' timers and increase overall workflow.
  • Delegated daily tasks to team members to optimize group productivity.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Managed daily Changeovers operations, including supervising multiple team members across Roast & Grind Canister Department.
  • Met other supervisors and business leaders to plan and guide workflow and operations.
  • Created Changeovers training manual for all employees to use as reference guide.
Company Name | City, StateOffice Coordinator04/2005 - 08/2007
  • Documented daily office activities in report logs for senior management review, smoothly implementing suggested operational changes to eliminate process gaps.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes by leveraging strong multitasking and task prioritization skills.
  • Managed payroll for over 25 hourly and salaried employees.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Verified available hours against listed amounts when calculating leave time.
  • Improved operations by working with team members and customers to find workable solutions.
Education and Training
Coral Gables Senior High School | City, StateHigh School Diploma07/1998
Miami Dade College | City, StateAssociate of Arts in Business Administration And Computer Science
OSHA.org | City30-Hr General Industry Safety & Health Administration05/2020
Languages
English/Spanish
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Resume Overview

School Attended

  • Coral Gables Senior High School
  • Miami Dade College
  • OSHA.org

Job Titles Held:

  • Customer Service Associate
  • Tower Technician
  • Plant Operator Tech Level III
  • Office Coordinator

Degrees

  • High School Diploma
    Associate of Arts in Business Administration And Computer Science
    30-Hr General Industry Safety & Health Administration

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