Customer Service Associate Resume Example
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CUSTOMER SERVICE ASSOCIATE
Summary
Bilingual Customer Service Representative polished in balancing customer needs and company demands. Well-trained and composed in busy call center settings. Proficient in MS Office and CRM. Committed to building loyalty and long-term relationships with customers while achieving all individual sales goals.
Skills
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Experience
City Of Farmington Nm | Farmington , NMCustomer Service Associate07/2020 - 05/2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented conversations with customers to track requests, problems and solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Reviewed account and service histories to identify trends and issues.
Shaw Industries, Inc. | Belleville , MITower Technician05/2020 - 06/2020
- Climbed various heights on multiple structures safely and efficiently to repair equipment.
- Conducted daily site safety analysis meetings, equipment inspections and safety kit, and Job Hazard Analysis prior to every shift.
- Managed maintenance and repairs for assigned towers.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
- Developed a zero defects culture within the team by demonstrating self-reliance, work quality and exceeding workflow needs.
Sbm Management | Bloomington , MNPlant Operator Tech Level III10/2008 - 01/2020
- Closely inspected equipment for safety defects, leaks and wear and tear.
- Maintained optimal personal and team protections by following safety protocols and procedures when operating equipment and using sharp tools.
- Used company-approved chemicals and cleaning products to properly sanitize machines and prevent illness.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
- Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
- Created agendas and communication materials for daily team meetings.
- Assisted assessment of finalized product development to maintain QC standards.
- Completed housekeeping and maintenance duties to keep production area safe, organized and ready for next shift.
- Integrated changeovers process improvements to decrease changeovers' timers and increase overall workflow.
- Delegated daily tasks to team members to optimize group productivity.
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
- Managed daily Changeovers operations, including supervising multiple team members across Roast & Grind Canister Department.
- Met other supervisors and business leaders to plan and guide workflow and operations.
- Created Changeovers training manual for all employees to use as reference guide.
CEDARS MEDICAL CENTER | City , STATEOffice Coordinator04/2005 - 08/2007
- Documented daily office activities in report logs for senior management review, smoothly implementing suggested operational changes to eliminate process gaps.
- Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes by leveraging strong multitasking and task prioritization skills.
- Managed payroll for over 25 hourly and salaried employees.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Verified available hours against listed amounts when calculating leave time.
- Improved operations by working with team members and customers to find workable solutions.
Education and Training
Coral Gables Senior High School | City, StateHigh School Diploma07/1998
Miami Dade College | City, StateAssociate of Arts in Business Administration And Computer Science
OSHA.org | City30-Hr General Industry Safety & Health Administration05/2020
Languages
English/Spanish
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Resume Overview
School Attended
- Coral Gables Senior High School
- Miami Dade College
- OSHA.org
Job Titles Held:
- Customer Service Associate
- Tower Technician
- Plant Operator Tech Level III
- Office Coordinator
Degrees
- High School Diploma
Associate of Arts in Business Administration And Computer Science
30-Hr General Industry Safety & Health Administration
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