Customer Service Associate resume example with 7+ years of experience
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Seasoned Customer Associate with [3] of years experience dedicated to providing highest quality service and making customers feel welcome and valued. Committed to exceeding sales expectations and furthering company goals. Successful customer service with 7 years of experience addressing customer requests and concerns to provide relevant information and options. Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability. Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations. Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
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- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Informed customers about special promotions and provided detailed information for various products.
- Greeted customers entering store and promoted sales or special programs.
- Skilled using cash register including processing sales discounts and refunds.
- Performed as integral staff member in streamlining opening and closing procedures.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Handled administrative tasks efficiently, including scheduling employees, preparing bank deposit and drafting sales reports to keep daily processes running smoothly.
- Oversaw store operations by counting cash drawers, reviewing equipment to ensure functioning and providing leadership.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Utilized POS to input all key data into hotel's database system.
- Checked in average of 200 passengers per [Timeframe].
- Worked closely with front desk to ensure full occupancy.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Utilized [Software] to input all key data into hotel's database system.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Handled billing information over phone.
- Worked closely with front desk to ensure full occupancy.
- Handled reservations and answered questions from interested patrons for busy [Number]-room hotel.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
- Kept [Type] and [Type] areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
- Kept accounts in balance and ran daily reports to verify totals.
- Assisted day staff by completing daily computer backups, virus checks and program updates.
- Processed arrivals and departures for hotel guests, handling approximately [Number] guests per shift.
- Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
J F Webb High School - Oxford, NC,
Vance Granville Community College - Henderson, NC,
Regency Beauty Institute - Durham NC,
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Resume Overview
School Attended
- J F Webb High School
- Vance Granville Community College
- Regency Beauty Institute
Job Titles Held:
- Customer Service Associate
- Key Holder
- Reservation Agent
- Reservation Agent/Auditor
Degrees
- High School Diploma
- Associate of Science
- Associate of Science
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy