customer service associate resume example with 10+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Skills
Customer Support
Inbound and Outbound Calling
Project management
Customer Service
Quality Assurance
Verbal Communication
Software troubleshooting
Employee management
Bilingual AMHARIC , OROMO and English
Report generation
Problem-solving abilities
Experience
Mar2018 to CurrentCustomer Service AssociateCrst International | Beaver Falls, PA,
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Documented conversations with customers to track requests, problems and solutions.
Assisted customers in making payments on accounts and setting up payment plans.
Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Shared detailed information regarding options to help customers make decisions.
Daily report and make deposit
Aug2012 to 05/2021Customer Service RepresentativeKaman Industrial Technologies | Pasco, WA,
Exceeded company productivity standards on consistent basis.
Documented conversations with customers to track requests, problems and solutions.
Delivered service and support to each customer, paving way for future business opportunities.
Jan2014 to Jan2016Pharmacy TechnicianAscension Health | Franklin, WI,
Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
Interpreted and processed medication orders under supervision of pharmacist.
Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Transmitted claims to insurance companies for payment and reconciled EOBs.
Prepared prescription transfers to other pharmacies.
Participated in prescription pharmaceutical and over-the-counter product inventory audits.
Flagged potential drug interactions and allergies to prescribed medications for patients with different health conditions.
Maintained clean and organized pharmacy shelving and work areas.
Verified patients' identities at pickup to prevent sale of wrong medications.
Requested scripts from doctors and verified insurance and coding.
Mar2011 to Jan2014ManagerImperial Parking Corporation | Denver, CO,
Trained employees on additional job positions to maintain coverage of roles at all times.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Aided in negotiation with vendors and suppliers to reduce overall costs.
Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
Assisted with training and onboarding of sales associates in all store operations.
Completed daily sales reports and analyzed metrics to identify trends.
Set challenging yet attainable goals to encourage continuous staff development.
Education and Training
Expected in to to CERTIFICATE | Pharmacy TechnologyStain Academy, Baltimore, MDGPA:
Expected in 08/2009 to to Bachelor of Science | Electrical EngineeringADDIS ABABA UNIVERSITY , ADDIS ABABA ,ETHIOPIA, GPA:
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