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Customer Service Associate Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Cheerful and upbeat Customer Service professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Skills

Microsoft Office (10+ years)
Computer Skills (10+ years)
Organizational Skills (10+ years)
Cleaning Experience (10+ years)
People skills (10+ years)
Microsoft Excel (3 years)
Office Experience (4 years)
Microsoft Outlook (1 year)
HIPAA (8 years)
Medical Terminology (8 years)
Hospital Experience (1 year)
Medical Office Experience (8 years)
EMR Systems (8 years)
medical filing (8 years)
Medical Scheduling (Less than 1 year)
medical office referral coding (Less than 1 year)

Experience
Customer Service Associate, 04/2019 to 07/2020
Crst InternationalBelle Valley, OH,
  • Help first responders with their uniforms and work gear needs.
  • Shared detailed information regarding different type of uniform options available to help customers make decisions.
  • Consulted with customers regarding uniform needs, addressing clothing concerns.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Set up and activated customer accounts.
  • Answered customer questions and addressed concerns, and answering phone calls with concerns, order status check and placing phone and email orders.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
Certified Nursing Assistance , 11/2018 to 04/2020
PruitthealthManning, SC,
  • Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
  • Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.
  • Secured qualified assistance for patient emergencies to optimize outcomes.
  • Improved patient care, safety and compliance by partnering with nurses.
Patient Care Technician, 09/2018 to 10/2019
Cook Children's HealthcareWillow Park, TX,
  • Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
  • Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.
  • Secured qualified assistance for patient emergencies to optimize outcomes.
  • Improved patient care, safety and compliance by partnering with nurses.
Certified Nursing Assistant, 05/2017 to 07/2018
Bj's Wholesale Club, Inc.Stratford, CT,
  • Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
  • Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.
  • Secured qualified assistance for patient emergencies to optimize outcomes.
  • Improved patient care, safety and compliance by partnering with nurses.
Education and Training
Nursing Assistance : Nursing Assistance, Expected in 05/2013
Waubonsee Community College - Sugar Grove, IL
GPA:
Associate of Science: Health Information Technology , Expected in
Waubonsee Community College - Sugar Grove, IL,
GPA:

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87Good

Resume Strength

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  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Waubonsee Community College
  • Waubonsee Community College
Job Titles Held:
  • Customer Service Associate
  • Certified Nursing Assistance
  • Patient Care Technician
  • Certified Nursing Assistant
Degrees
  • Nursing Assistance
  • Associate of Science

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