LiveCareer-Resume

customer service associate resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Motivated Customer Service Representative with over 3+ years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.

Skills
  • Cash Handling
  • Cash Handling
  • Cleaning
  • Cash Register Operation
  • Meal Planning and Preparation
  • Patient Care
  • Bathing
  • Patient Assessments
  • Care plan assessment
  • Superb Surveillance Skills
  • Premises Surveillance
  • Surveillance
  • Security Camera Monitoring
  • Inbound and Outbound Calling
  • Good listening skills
  • Money handling abilities
  • Guest Services
  • Receiving support
Education
Penn Foster Career School Scranton, PA Expected in 09/2011 High School Diploma : - GPA :
Certifications
  • Bartender Training - 2019
Work History
Cubesmart - Customer Service Associate
Hendersonville, TN, 11/2020 - 02/2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Informed customers about special promotions and provided detailed information for various products.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
    Informed customers about special promotions and provided detailed information for various products.
    Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
    Offered advice and assistance to customers, paying attention to special needs or wants.
    Answered constant flow of customer calls with minimal wait times.
    Answered
Umpqua Indian Development Corporation - Housekeeping Room Attendant
Christmas Valley, OR, 07/2017 - 12/2020



  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Temco - Security
Lorton, VA, 01/2016 - 01/2017
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Reported suspicious activities and persons to law enforcement.
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Seven Hills Foundation - Personal Care Assistant
Lowell, MA, 01/2013 - 01/2017
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Assisted with daily living activities, running errands and household chores.
  • Scheduled and accompanied clients to medical appointments.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Planned activities to encourage movement, stretching and strength building.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.

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Resume Overview

School Attended

  • Penn Foster Career School

Job Titles Held:

  • Customer Service Associate
  • Housekeeping Room Attendant
  • Security
  • Personal Care Assistant

Degrees

  • High School Diploma

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