LiveCareer-Resume

customer service associate resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Top performing, quality-focused professional with a strong background in clerical services, data entry, customer accounts, and customer service. Fully capable of problem solving, multi-tasking, negotiating, strong judgment, and organizing large numbers of records and documents in compliance with policies governing compliance and confidentiality. Fluent in Arabic and English.

Skills
  • Ability to multi-task
  • Cosmetic artistry experience
  • Excellent people's and marketing skills
  • Positive outlook and highly motivated
  • Dependable
  • Bilingual- Arabic
  • People-oriented
  • Energetic and driven
  • Strong interpersonal skills
  • Arabic
  • Art
  • Strong interpersonal skills
  • Customer service
  • Dependable
  • Detail-Oriented
  • Inventory
  • Managing
  • Marketing
  • Meetings
  • Outlook
  • Negotiator
  • Organizational Skills
  • Organizing
  • Persuasive
  • Sales
  • Sales training
  • Stories
  • Teacher
  • Excellent managerial techniques
  • Certified Financial Planner (CFP)
  • Financial strategy management
  • Compliance testing knowledge
  • Internal controls development
  • Auditing methodology
  • Valuation analysis
  • Accounts payable
  • Analytical researching
  • Adobe software proficiency
  • Account management
  • Recruitment strategies
  • Month-end and year-end closings
  • Team leadership
  • Project management
Experience
01/2014 to 01/2017
Customer Service Associate Danaher Hyde Park, UT,
  • Built relationships with customers and the community to promote long-term business growth.
  • Prioritized tasks and projects to meet tight deadlines.
  • Negotiated prices, terms of sales and service agreements.
  • Inventory stock and reorder when inventory drops to a specific level.
  • Negotiated about the pros and cons of the products.
  • Attended monthly sales meetings and quarterly sales training.
  • Exceeds sales goals.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Prepared, completed and processed customer account forms and database changes.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
01/2015 to 01/2017
Volunteer/Teacher Assistant Department Of Agriculture Eagle River, WI,

•.Offer time and talent working in various capacities including teacher assistant, planning and organizing events, managing lunch.


  • Assisting children during Saturday School with religious stories and activities, which reinforce the daily lesson.
  • Helped prepare daily art activities and organized classroom art activities where successfully completed during the Vacation Rumaisa School.
  • Was able to supply one-on-one attention to student in need of assistance while maintaining overall control of entire group.
  • Collaborated with others to discuss new fundraising opportunities.
  • Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
  • Emailed information and reminders regarding upcoming volunteer opportunities to community leaders and civic groups.
  • Monitored special group events and off-site field trips.
  • Translated governing board directives into actionable front-line service policies to meet participant needs.
  • Talked with volunteer prospects to identify personal goals and effectively pair individuals with appropriate organizations.
04/2018 to 09/2019
Financial specialist BankUnited, Clearwater Fl City, STATE,
  • Able to multi-task between teller and platform.
  • Gathered required information from customers for settlement reviews and followed up on management determined results.
  • Executed financial due diligence and created valuation model to establish enterprise value and purchase price.
  • Performed extensive analytical calculations, including complete audit of each mutual fund to identify highest possible results.
  • Delivered informational sales presentations to potential investors to build symbiotic client relationships.
  • Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
  • Assessed individual clients' financial situations to develop strategic financial planning solutions.
  • Received and submitted payments and applied amounts to customer balances.
  • ThoroughlyResearched banking guidelines and statutory requirements to stay updated on new laws and applications.
    Assessed individual clients' financial situations to develop strategic financial planning solutions.
    Received and submitted payments and applied amounts to customer balances. reviewed financial statements and tax audits to correct any discrepancies.
  • Efficiently implemented short-term tracking factoring in possible long-term tracking strategies.
  • Contacted customers in person at personal and business locations to collect payments directly.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Guided firm reconciliation, payroll, annual bonus, pension funds, annual reporting, and management of investments.
  • Updated investment records upon funding of investments.
Education and Training
Expected in
Associate of Science: Orthotics & Prosthetics
St. Petersburg College - Clearwater, FL
GPA:
Expected in 05/2017
High School Diploma:
Pinellas Park high school - Largo, FL
GPA:
  • GPA: 3.7, Cum Laude
  • Perfect Attendance
  • National Honor Society
  • Activities and Honors

    By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

    Your data is safe with us

    Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

    Resume Overview

    School Attended

    • St. Petersburg College
    • Pinellas Park high school

    Job Titles Held:

    • Customer Service Associate
    • Volunteer/Teacher Assistant
    • Financial specialist

    Degrees

    • Associate of Science
    • High School Diploma

    By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

    *As seen in:As seen in: