Dedicated customer service representative passionate and skilled in customer care,
support and logistics. Proficient in responding to customer complaints and finding
solutions, customer request management, and providing product and analysis for
customers. Specialize in facilitating customer satisfaction by connecting and
allergies, attention to detail, addressing customer concerns, clients, dependable, English, French, hand tools, inventory, patient care, programming, Fast learner, safety, shipping, tables, written
April 2018 to June 2018
American Airlines portland, MaineCustomer Service AssistantInformed customers about all product lines and services offered by the company. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Built customer confidence by actively listening to their concerns and giving appropriate feedback.
November 2015 to March 2018
Granite Bay carePortland, MEDirect Support Professional
Documents objective data and routine aspects of patient care.
Helped residents programming goals and increase their independence.
Answered call lights and aided in patient comfort and safety by adjusting beds,
lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
Transported patients to other areas of the hospital in wheelchairs and gurneys.
Assisted with patient transfer and ambulation.
Obtained information about clients' medical history, drug history, complaints and
February 2016 to November 2017
AlereScarborough, MEMachine Operator
Received and correctly processed both written and verbal instructions, prints and
Obtained appropriate tooling and fixtures.
Verified part Numbers and placed parts in appropriate shipping containers.
Correctly and safely used a variety of hand tools, saws and cutting equipment to
carry out job duties.
June 2018 to November 2018
Frontier airliness Portland, MECustomer Service Agent
Answered an average of 500 calls per day by addressing customer inquiries,
solving problems and providing new product information.
Described product to customers and accurately explained details and care of
Communicated with vendors regarding back order availability, future inventory and
Ensured superior customer experience by addressing customer concerns,
demonstrating empathy and resolving problems on the spot.
Directed calls to appropriate individuals and departments.
Built long-term customer relationships and advised customers on purchases and
Contacted customer to follow up on purchases, suggest new merchandise and
inform them about promotions and upcoming events.
Education and Training
Southern Maine Community College South Portland, MEBusiness Associate of Arts
Fast learner Influence in French, English and Swahili.
Excellent attention to detail.