customer service assistant resume example with 4+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Experienced Customer Service Representative with over 5 years of experience, passionate in customer satisfaction and focus on sales increasing techniques. Excellent reputation for resolving problems and improving total customer satisfaction.

  • Resolved product issue through consumer testing.
  • Supervised team of 12 staff members.
  • Earned highest marks for customer satisfaction
  • Up-sold products and motivated customers to upgrade current product plans.
  • Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Ensured customer satisfaction with company products and services by doing purchase follow-up calls.
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution
  • Money handling abilities
  • Recordkeeping strengths
  • Route dispatch
  • Strategic sales knowledge
  • CRM
  • Service standard compliance
  • Key stakeholder relationship building
  • POS systems expert
  • Shipping procedures understanding
  • Multi-line phone talent
  • Professional telephone demeanor
  • Sales expertise
  • Order fulfillment
  • Sales Goals
  • Client Needs Assessment
  • Cash Handling
  • Customer Complaint Resolution
  • Product Knowledge
  • Cash Register Operation
  • Inbound and outbound calling
  • Complaint resolution
  • Technical Support
  • Sales
  • Invoicing
  • Cleaning
Work History
12/2020 to 04/2021 Customer Service Assistant First Transit | Auburn, AL,
  • Performed data entry to record call notes, suggestions and questions.
  • Delivered prompt service to prioritize customer needs.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Submitted completed orders quickly to maximize delivery efficiency.
  • Processed payments and adjusted customer accounts to maintain current system data.
  • Entered customer interaction details to track requests, document problems and record solutions offered.
  • Described and explained details about product options to inform customers and guide purchasing decisions.
  • Assisted call-in customers with questions and orders.
  • Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services.
  • Increased profits through effectively maintaining relationships with clients and ensuring high-quality customer service.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Provided basic technical support for clients on wide range of company products.
05/2017 to 03/2020 Customer Service Associate Xero Shoes | Denver, CO,
  • Collected customer feedback and made process changes to exceed the customer satisfaction goal
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Recommended numerous Products to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Regularly exceeded daily sales and product add-on quotas.
02/2016 to 03/2017 Salesperson Nordstrom Inc. | El Paso, TX,
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Developed and grew leads through repeat business and customer referrals.
  • Coordinated efficient restocking of sales floor with current ingredients and accurate signage for current promotions.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Worked to build relationships with customers and built potential for additional sales.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Managed customer from initial contact to completion with efficiency and attention to detail, which helped build loyalty and partnerships.
  • Networked within community to build and nurture successful relationships with new and long-term customers.
  • Refunded payments for not received orders, processed reorders, and offered restaurant credit to achieve customer satisfaction.
  • Engaged customers in social conversations to create pleasant and easy dining experience.
Expected in 05/2012 to to High School Diploma | Huntsville High School, Huntsville, AL GPA:
Expected in 05/2021 to to General Education Diploma | Calhoun Community College, Tanner, AL GPA:

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Resume Overview

School Attended

  • Huntsville High School
  • Calhoun Community College

Job Titles Held:

  • Customer Service Assistant
  • Customer Service Associate
  • Salesperson


  • High School Diploma
  • General Education Diploma

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