Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the automobile industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
- Risk management
- Business Development
- Loss protection
- Good listening skills
- Customer service
- Team building
- Good telephone etiquette
- Supervision
- Flexible & Adaptable
- Written Communication
- Inbound and outbound calling
- Technical Support
- Complaint resolution
- Key stakeholder relationship building
Brentwood, TN, 06/2018 - Current
- Offered basic technical support for clients on wide range of company products.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed100+ incoming calls each day with utmost professionalism and knowledgeable service.
- Supported senior management in executive decision-making by drafting informative reports.
- Answered customer questions about product availability and shipment times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Met customer call guidelines for service levels, handle time and productivity.
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Described product highlights and benefits to help guide purchasing decisions
City, STATE, 06/2016 - 11/2018
- Managed 100+ incoming calls each day with utmost professionalism and knowledgeable service.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered basic technical support for clients on wide range of company products.
- Answered customer questions about product availability and shipment times.
- Supported senior management in executive decision-making by drafting informative reports.
- Submitted completed orders quickly to maximize delivery efficiency.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Proved successful working within tight deadlines and fast-paced atmosphere
- Carried out day-day-day duties accurately and efficiently
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
City, STATE, 02/2014 - 06/2016
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity by more then 12%.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Contributed to development, implementation and execution of maintenance programs.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Resolved problems, improved operations and provided exceptional service
- Developed and maintained courteous and effective working relationships
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Proved successful working within tight deadlines and fast-paced atmosphere
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Saved $50,000 by implementing cost-saving initiatives that addressed long-standing problems
- Demonstrated respect, friendliness and willingness to help wherever needed
- Conducted research, gathered information from multiple sources and presented results that created sales increase by over 14%.
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Resume Overview
School Attended
- University of Arizona
Job Titles Held:
- Customer Service Assistant
- Experienced Customer Service Assistant
- Automobile Customer Service Supervisor
Degrees
- Associate of Science
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