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Customer Service Assistant Resume Example

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SJ
CUSTOMER SERVICE ASSISTANT
Professional Summary

Conscientious [Job Title] with [Number] years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Successful [Job Title] with [Number] years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. Hardworking Customer Service Representative with [Number] years of experience working with [Product or Service]. Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing [Number]-year background maintaining customer satisfaction and contributing to company success. Proficient in [Software] and [Software]. Results-driven [Job Title] with proven administrative, problem-solving and prioritization skills. Skillfully orchestrate resolutions for optimal customer satisfaction. Offering [Number]+ years in [Industry] and expertise to manage any customer requirement. Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.

Accomplishments
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Skills
  • Inbound and outbound calling
  • Documentation and reporting
  • Complaint resolution
  • Order fulfillment
  • Report preparation
  • Client Needs Assessment
  • Staff Management
  • Cleaning
  • Store Merchandising
  • Customer Complaint Resolution
Work History
09/2019 - 12/2020Customer Service Assistant | Lsc Communications - Norwalk , CT
  • Delivered prompt service to prioritize customer needs.
  • Helped [Number] customers every [Timeframe] by approaching conversations with positive attitude and [Action].
  • Described and explained details about over [Number][Product or Service] options to inform customers and guide purchasing decisions.
06/2019 - 03/2020Front Desk Receptionist | Sentinel Technologies Inc - Rolling Meadows , IL
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
03/2018 - 09/2019Ramp Service Agent | Delta - Minneapolis , MN
  • Performed mathematical functions to interpret aircraft weight and balance loading instructions.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
  • Assembled containers and crates used to transport large items such as vehicles or machines.
  • Entered shipping information into computer system and estimated freight and postal rates.
  • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Created documents of load plans, cargo cleanliness inspections and transportation processes.
08/2010 - 03/2012Parcel Assistant | Tri-State FedEx - City , STATE
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Sold stamps to customers along route and counted back bills and change to avoid errors.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.
  • Upsold postal services like insurance and tracking.
  • Used automated mail processing equipment to sort and collate mail.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Helped customers by carrying oversized parcels inside residences.
  • Maintained vehicles and equipment in safe and working condition.
  • Planned routes and service updates to improve customer satisfaction.
Education
08/2007Springdale High School, City, StateHigh School Diploma:
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

87Good
Resume Strength
  • Completeness
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Springdale High School

Job Titles Held:

  • Customer Service Assistant
  • Front Desk Receptionist
  • Ramp Service Agent
  • Parcel Assistant

Degrees

  • High School Diploma :

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