Customer Service Assistant Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Dedicated Operations Manager with over 20 years of experience in bookkeeping, payroll and monthly reconciliation. Flexible and adaptive team builder with expertise in scheduling, customer relationship management and inventory control. Dependable and deadline-oriented self-starter seeking to leverage background into new role. Customer-oriented General Manager with 20 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

  • Multi-unit operations management
  • Incidents management
  • Policies and procedures implementation
  • Cost reduction and containment
  • Process improvement strategies
  • Financial and cash flow analyses
  • Performance management
  • Document control
  • Multi-site operations
  • Customer relationship management
  • Flexible
  • Troubleshooting and problem solving
Customer Service Assistant, 09/2010 to Current
Osi GroupBatavia, IL,
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Sold store items and vehicle services to customers.
  • Inspected identification to determine proper age of customers for alcohol and cigarettes.
  • Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
  • Processed gas and amenities payments.
  • Checked gas pumps for leaks or malfunctions and repaired faults.
  • Refilled outdoor window maintenance stations with cleaning supplies and Fuel items.
  • Resolved all customer issues to maintain high standards of customer satisfaction.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
  • Responded to questions about local area and company services.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues.
  • Prepared daily records of food and gas sales and balanced register drawers.
  • Activated fuel pumps to fill fuel tanks of vehicles with gasoline or diesel fuel.
  • Eliminated safety hazards, removed soiled items and collected trash from customer areas.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
Traveling Nurse, 06/1980 to 03/2014
Persevus Veteran CareersBrainerd, MN,
  • Administered medications, tracked dosages and documented patient conditions.
  • Liaised between patients and doctors, completing comprehensive assessments and recording medical information to achieve recovery goals.
  • Performed assessment planning, implementation and evaluation of care for assigned patients, including discharge planning, utilizing interdisciplinary team approach.
  • Administered medications, IVs, and injections in accordance with treatment plan directions.
  • Documented patient interactions. accidents and treatment interventions in main EHR system for review by Medcail Staff physician.
  • Assessed and monitored patients to document and interpret vitals and telemetry equipment readings.
General Manager of Operations, 08/2008 to 06/2010
Persevus Veteran CareersBuffalo, NY,
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established work priorities to meet contractual obligations for schedule and installations.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
  • Boosted company efficiency through technology upgrades and process improvements, leading to Profit.
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Managed daily operations, including supervising multiple team members across 1locations.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
General Manager of Operations, 09/2001 to 05/2008
Motel 6 HotelCity, STATE,
  • Reduced operating budget by Profit annually by developing new inventory management process.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Maximized transition efficiency and planned and executed physical relocation, including floor plans, furnishings and wiring placement.
  • Assessed upcoming projects to forecast projected resource requirements.
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed daily operations, including supervising multiple team members across 2 locations.
  • Limited inventory discrepancies by creating online inventory system using Company Software.
  • Oversaw financial management activities, including budget management, accounting and payroll.
Education and Training
: Business Management, Expected in
Motel 6/ Studio - Phoenix, AZ,
  • Ranked in Top 1% of class
  • Completed continuing education in Mangement
License Vocational Nurse: Medical Assisting, Expected in 12/1980
Vocational Technical School - Duluth, MN,
  • Recognized as Employee of the [Timeframe] for outstanding performance and team contributions.
  • Exceeded sales goals by an average of 75% in1 YR

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Resume Overview

School Attended
  • Motel 6/ Studio
  • Vocational Technical School
Job Titles Held:
  • Customer Service Assistant
  • Traveling Nurse
  • General Manager of Operations
  • General Manager of Operations
  • Some College (No Degree)
  • License Vocational Nurse

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