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Customer Service Assistant Resume Example

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CUSTOMER SERVICE ASSISTANT
Highlights

Microsoft Office (Excel, Word, PowerPoint, Outlook) Microsoft Dynamics CRM, Adobe Acrobat, IMIS, HRIS, SPSS, social networking and recruiting websites

  • Knowledge of HIPAA compliance, I9 processing, W-2 processing, excellent communication skills, typing speed of 91 WPM
Experience
Customer Service Assistant
November 2013 to September 2015American Academy of Physical Medicine and Rehabilitation － Rosemont, IL
  • Served as member resource by anticipating questions and providing timely, accurate information to members regarding membership with AAPM&R via phone, in-person and email.
  • Provided key insights to staff leaders based on front-lines interaction with members.
  • Supported Director of Member Relations in facilitating membership initiatives that require member/customer interactions.
  • Collaborated within and across departments in order to achieve both departmental and organizational goals.
  • Provided sales/upgrade opportunities for additional products and/or services.
  • Entered accurate meeting/event registration information, product orders and CME credit information in IMIS database.
  • Created and maintained accurate communication and customer data including membership applications, renewals, reinstatements and status changes.
  • Researched, troubleshoot, documented and guided customers through their Academy membership experience to positively affect customer loyalty.
Sales and Marketing Coordinator
August 2013 to November 2013American Society of Anesthesiologists － Park Ridge, IL
  • Coordinated Newsletter schedule to meet printing and advertising deadlines.
  • Managed advertising sales arena in CRM database.
  • Input, tracked and scheduled sales accounts.
  • Assisted in management of development, maintenance and growth of sales in the Newsletter and other publications.
  • Coordinated work of internal and external vendors (designers, printers) to assure advertiser's needs is met.
  • Managed daily calendar, assuring all advertisements are met and ready for production.
  • Coordinated advertising sales for Annual Meeting (Show Daily, E-Preview and Newsletter racks).
  • Acted as client liaison daily.
IT Coordinator
July 2013 to July 2013National Council of State Boards of Nursing － Chicago, IL
  • Processed all invoices including purchase orders and time sheets in preparation for payroll payments and accounting due dates.
  • Reviewed various forms of data for Boards of Nursing nation-wide.
  • Addressed any discrepancies, logged information into spreadsheets, obtained proper authorization and processes with accounting department.
  • Verified and tracked invoice expenses against Statement of Work costs when contractual consultants or trainers are utilized.
  • Performed administrative duties and assisted with leadership team members' requests.
  • Generated expense reports for Boards of Nursing nation-wide.
  • Informed leadership team of budgets and expense tracking in order to let Boards know if grants need to be applied for.
  • Contacted vendors to purchase various electronic products for IT department.
Payroll Coordinator
January 2013 to May 2013Northwestern University Law School － Chicago, IL
  • Processed payroll transactions for faculty, staff and student employees.
  • Functioned as the liaison between employees and main payroll personnel.
  • Adhered to calendar deadlines for payment processes and ensured communication with employees and supervisors about changes in position funding.
  • Ensured proper salary changes and additional pays for employees.
  • Responsible for payroll troubleshooting and promptly responded to all payroll inquiries.
  • Processed I-9 and W2 forms for employees.
  • Entered new employees into HRIS system.
  • Created payroll procedures manual including steps for day-to-day processes specific to the Law School payroll position.
  • Responded to and solved ad hoc payroll and administrative requests.
Associate Strategist / HR Assistant
May 2012 to September 2012Boone Management Group － Chicago, IL
  • Consulted with clients and provided customized strategic solutions for organizations business strategy, business growth and human resource needs.
  • Developed client proposals.
  • Aided in being a remotely functioning human resources department for clients.
  • Created, updated and organized employee files while maintaining utmost confidentiality.
  • Recommended and aided in creating succession plan for rapidly growing organization.
  • Assisted clients in establishing organization - wide core values and traction plan for future growth.
  • Minimized client spending and created opportunity for financial gains within an organization.
  • Successfully recruited for new and existing positions for clients during times of rapid growth and change.
  • Performed HR assessments to ensure legal compliance with hiring and terminating procedures.
  • Assisted with the development of a start - up association including creating the business model, growth plan, budget and social media marketing.
Recruiter / Administrative Assistant
January 2012 to May 2012Watson Dwyer, Inc － Chicago, IL
  • Performed administrative duties including managing the front desk and incoming phone calls.
  • Maintained and processed new hire paperwork, candidate files, time sheets, W2 and I9 forms.
  • Scheduled interview and send-out appointments with candidates and clients.
  • Administered "Prove It" tests as a method of analyzing candidates Microsoft skills.
  • Utilized search engines and creative techniques to find qualified candidates' resumes to match client job orders.
  • Analyzed client organization core values, vision, mission and culture to present proper candidates for interviews.
  • Pre-screened candidates via phone.
  • Conducted behaviorally based structured face-to-face interviews.
  • Aided in revising and enhancing candidates resumes prior to send-outs to interview with clients.
  • Performed background check processing, and verified references, employment and education history.
Developmental Therapist
December 2009 to June 2011Beth Osten and Associates － Skokie, IL
  • Worked with preschool aged children on the Autism spectrum and children diagnosed with developmental delays and sensory integration disorders.
  • Prepared and executed therapeutic sessions according to clients' needs and developmental stages.
  • Independently facilitated group and individual therapy.
  • Conducted progress update conference sessions with parents.
Education
Master of Science : Industrial/Organizational Psychology, August 2012The Chicago School of Professional PsychologyIndustrial/Organizational Psychology
Bachelor of Science : Psychology, June 2009Western Michigan UniversityPsychology
Skills
accounting, administrative, administrative duties, Adobe Acrobat, ad, advertisements, advertising, advertising sales, Autism, budgets, budget, business strategy, excellent communication, credit, CRM, client, clients, client liaison, database, email, expense reports, financial, forms, grants, hiring, HRIS, human resource, human resources, HR, leadership, Law, legal compliance, Director, managing, marketing, Microsoft Dynamics, Excel, Microsoft Office, Outlook, PowerPoint, Word, networking, Newsletter, Nursing, search engines, organizational, payroll, personnel, printers, processes, progress, proposals, publications, recruiting, sales, spreadsheets, SPSS, strategic, structured, phone, therapy, troubleshoot, troubleshooting, typing speed, upgrade, vision, websites
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Resume Overview

Companies Worked For:

  • American Academy of Physical Medicine and Rehabilitation
  • American Society of Anesthesiologists
  • National Council of State Boards of Nursing
  • Northwestern University Law School
  • Boone Management Group
  • Watson Dwyer, Inc
  • Beth Osten and Associates

School Attended

  • The Chicago School of Professional Psychology
  • Western Michigan University

Job Titles Held:

  • Customer Service Assistant
  • Sales and Marketing Coordinator
  • IT Coordinator
  • Payroll Coordinator
  • Associate Strategist / HR Assistant
  • Recruiter / Administrative Assistant
  • Developmental Therapist

Degrees

  • Master of Science : Industrial/Organizational Psychology , August 2012
    Bachelor of Science : Psychology , June 2009

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