Customer Service Assistant Resume Example Puckett's Mechanical Services

CUSTOMER SERVICE ASSISTANT

Skills

Documentation and reporting
Sales
Client Needs Assessment
Professional telephone demeanor

Inbound and outbound calling
Invoicing
Customer Complaint Resolution
Empathetic and genuine

Professional Summary

Conscientious Customer Service Assistant with 2 years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Proficient Secretary with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.

Work History

Customer Service Assistant, 08/2018 to Current
Puckett's Mechanical Services – Marion, IN

Offered advice and assistance to customers, paying attention to special needs or wants.
Provided primary customer support to internal and external customers in fast-paced environment.
Delivered prompt service to prioritize customer needs.
Helped all customers everyday by approaching conversations with positive attitude and poise.
Entered customer interaction details in Microsoft Word and Microsoft Office to track requests, document problems and record solutions offered.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Bar Manager, 08/2017 to 09/2018
American Legion Post 95 – Jonesboro, IN

Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Tended bar at special events and directed team to provide exceptional service for business meetings and society gatherings.
Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Boosted bar operational efficiency and profitability by mentoring team members on procedures and productivity strategies.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.

Bar Manager, 02/2015 to 08/2018
Hulio's Bar And Grill – Marion, IN

Kept alcoholic beverages well-stocked and organized to meet expected demands.
Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
Conducted daily and weekly inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Direct Support Professional, 08/2011 to 03/2015
Carey Services – Marion, IN

Consulted with different healthcare disciplines to offer important mental health support to psychiatric patients.
Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Worked to improve and enhance patient lives through effective and compassionate care.
Administered medication as directed by physician.
Developed rapport to create safe and trusting environment for care.
Supervised daily activities and provided assistance when needed.
Assisted disabled clients in any way necessary to facilitate independence and well-being.
Completed entries in log books, journals and care plans to document accurately report patient progress.
Maintained clean, safe and well-organized patient environment.
Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.

Education

High School DiplomaMississinewa High School - Gas City, IN

I was unable to finish High School in 2005. I had to stop going and help take care of my mother after a car wreck that broke her neck. I also had 2 younger siblings that needed me! As soon as my mother was able to start taking over again, I went int GED classes at Ivy Tech and I took and passed my GED in 2006.

GED: 09/2006
Ivy Tech Community College of Indiana - Indianapolis, IN

Certificate : Certified Nurse Aide , 10/2007
Tomorrow's Angels - Gas City, iN

No Degree: General StudiesIvy Tech Community College of Indiana - Indianapolis, IN

hobbies

My hobbies include riding horses, spending time with my family and friends, and helping people!

I love being in customer service! I love talking with and helping people!

Resume Overview

Companies Worked For:

Puckett's Mechanical Services
American Legion Post 95
Hulio's Bar And Grill
Carey Services

School Attended

Mississinewa High School
Ivy Tech Community College of Indiana
Tomorrow's Angels

Job Titles Held:

Customer Service Assistant
Bar Manager
Direct Support Professional

Degrees

High School Diploma
GED : 09/2006
Certificate : Certified Nurse Aide , 10/2007
No Degree : General Studies

Customer Service Assistant Resume Example

Resume Score: 80%

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