customer service assistant resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
  • Documentation and reporting
  • Sales
  • Client Needs Assessment
  • Professional telephone demeanor
  • Inbound and outbound calling
  • Invoicing
  • Customer Complaint Resolution
  • Empathetic and genuine
Professional Summary

Conscientious Customer Service Assistant with 2 years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Proficient Secretary with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.

Work History
08/2018 to Current
Customer Service Assistant Eastern Metal Supply Saint Charles, MO,
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Delivered prompt service to prioritize customer needs.
  • Helped all customers everyday by approaching conversations with positive attitude and poise.
  • Entered customer interaction details in Microsoft Word and Microsoft Office to track requests, document problems and record solutions offered.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
08/2017 to 09/2018
Bar Manager Moonrise Hotel Saint Louis, MO,
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Tended bar at special events and directed team to provide exceptional service for business meetings and society gatherings.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Boosted bar operational efficiency and profitability by mentoring team members on procedures and productivity strategies.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
02/2015 to 08/2018
Bar Manager Moonrise Hotel Saint Louis, MO,
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
  • Conducted daily and weekly inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
08/2011 to 03/2015
Direct Support Professional Good Shepherd Hospice Smithtown, NY,
  • Consulted with different healthcare disciplines to offer important mental health support to psychiatric patients.
  • Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
  • Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Administered medication as directed by physician.
  • Developed rapport to create safe and trusting environment for care.
  • Supervised daily activities and provided assistance when needed.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Maintained clean, safe and well-organized patient environment.
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
Expected in to to
High School Diploma:
Mississinewa High School - Gas City, IN

I was unable to finish High School in 2005. I had to stop going and help take care of my mother after a car wreck that broke her neck. I also had 2 younger siblings that needed me! As soon as my mother was able to start taking over again, I went int GED classes at Ivy Tech and I took and passed my GED in 2006.

Expected in 09/2006 to to
Ivy Tech Community College of Indiana - Indianapolis, IN
Expected in 10/2007 to to
Certificate : Certified Nurse Aide
Tomorrow's Angels - Gas City, iN,
Expected in to to
No Degree: General Studies
Ivy Tech Community College of Indiana - Indianapolis, IN

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Resume Overview

School Attended

  • Mississinewa High School
  • Ivy Tech Community College of Indiana
  • Tomorrow's Angels
  • Ivy Tech Community College of Indiana

Job Titles Held:

  • Customer Service Assistant
  • Bar Manager
  • Bar Manager
  • Direct Support Professional


  • High School Diploma
  • GED
  • Certificate
  • No Degree

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