Strive to be the best I can be. No job is to big or to small. I am a positive hard worker who gets along well with co-workers and customers .Dedicated to the job at hand. With proven multitask organization skills. along with a background specializing in dealing with ,many different types of people no matter what the situation . I am articulate,energetic results-oriented with a passion for developing caring relationships with customers. Cultivating partnerships helping the business grow .polished in financial responsibilities .Brining top-notch skills both oral and written communication,active listening and analytical problem-solving skills.
Skills
Inbound and outbound calling
Documentation and reporting
Sales
Invoicing
Client Needs Assessment
Sales Goals
Cash Handling
Staff Management
Quality Assurance Controls
Cleaning
Store Merchandising
Customer Complaint Resolution
Product Knowledge
New Product Information
Cash Register Operation
Visual Displays
Account management
Complaint resolution
Payment processing
Money handling abilities
Stock management
Retail materials management
Multi-line phone talent
Training development aptitude
Professional telephone demeanor
Service standard compliance
Retail store support
Stocking and replenishing
Recordkeeping strengths
Order fulfillment
Strategic sales knowledge
Key stakeholder relationship building
Receiving support
Credit card processing
Medical terminology knowledg
Education
High School Capitola HighCapitola, CA, Expected in – –High School Diploma: - GPA:
Cabrillo CollegeAptos, CAExpected in – –No Degree: - GPA:
Work History
Eastern Metal Supply - Customer Service Assistant Stow, OH, 05/2018 - 01/2020
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Delivered prompt service to prioritize customer needs.
Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Submitted completed orders quickly to maximize delivery efficiency.
Managed [Number]+ incoming calls each day with utmost professionalism and knowledgeable service.
Helped [Number] customers every [Timeframe] by approaching conversations with positive attitude and [Action].
Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Educated customers on promotions to enhance sales.
Described and explained details about over [Number] [Product or Service] options to inform customers and guide purchasing decisions.
Answered customer questions about product availability and shipment times.
Performed data entry with [Software] to record call notes, suggestions and questions.
Suggested new procedure to persuade cancelling customers to stay with company, resulting in [Number]% decrease in cancellations.
The Mentor Network - Sales/customer Service/casier/priced Items/ Apple Valley, MN, 02/2016 - 02/2018
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Kept [Type] and [Type] areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Monitored customers for signs of security concerns and escalated issues to management.
Increased sales [Number]% by offering advice on purchases and promoting additional products.
Listened to customer needs and desires to identify and recommend optimal products.
Assisted customers with locating and choosing merchandise in any store department.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Assisted customers by answering questions and fulfilling requests.
Checked prices for customers and processed items sold by scanning barcodes.
Answered questions about store policies and concerns to support positive customer experiences.
Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Stocked merchandise each [Timeframe], clearly labeling items, arranging according to size or color and preparing attractive displays.
Completed sales in excess of $[Amount] with near-zero error rate using POS system.
Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in [Type] and [Type] products.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Opened and closed store independently when needed and prepared nightly bank drop for manager.
Educated customers on promotions to enhance sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Evenlyn Dibble - Elderly Caregiver City, STATE, 09/2014 - 09/2015
Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Consulted with [Job title] to assess cases and enhance care.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Developed rapport to create safe and trusting environment for care.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
Worked to improve and enhance patient lives through effective and compassionate care.
Assisted patients with self-administered medications through [Action] and [Action].
Conferred with [Job title] to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes.
Assisted disabled clients in any way necessary to facilitate independence and well-being.
Administered medication as directed by physician.
Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Documented vitals, behaviors and medications in client medical records.
Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
Maintained clean, safe and well-organized patient environment.
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