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Customer Service Assistant Resume Example

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CUSTOMER SERVICE ASSISTANT
Professional Summary

Strive to be the best I can be. No job is to big or to small. I am a positive hard worker who gets along well with co-workers and customers .Dedicated to the job at hand. With proven multitask organization skills. along with a background specializing in dealing with ,many different types of people no matter what the situation . I am articulate,energetic results-oriented with a passion for developing caring relationships with customers. Cultivating partnerships helping the business grow .polished in financial responsibilities .Brining top-notch skills both oral and written communication,active listening and analytical problem-solving skills.

Work History
Company Name - Customer Service AssistantCity, State05/2018 - 01/2020
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Delivered prompt service to prioritize customer needs.
  • Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Submitted completed orders quickly to maximize delivery efficiency.
  • Managed [Number]+ incoming calls each day with utmost professionalism and knowledgeable service.
  • Helped [Number] customers every [Timeframe] by approaching conversations with positive attitude and [Action].
  • Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Educated customers on promotions to enhance sales.
  • Described and explained details about over [Number][Product or Service] options to inform customers and guide purchasing decisions.
  • Answered customer questions about product availability and shipment times.
  • Performed data entry with [Software] to record call notes, suggestions and questions.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in [Number]% decrease in cancellations.
Company Name - Sales/customer Service/casier/priced Items/City, State02/2016 - 02/2018
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Kept [Type] and [Type] areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Increased sales [Number]% by offering advice on purchases and promoting additional products.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Stocked merchandise each [Timeframe], clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Completed sales in excess of $[Amount] with near-zero error rate using POS system.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in [Type] and [Type] products.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Educated customers on promotions to enhance sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Company Name - Elderly CaregiverCity, State09/2014 - 09/2015
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Consulted with [Job title] to assess cases and enhance care.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Developed rapport to create safe and trusting environment for care.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Assisted patients with self-administered medications through [Action] and [Action].
  • Conferred with [Job title] to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Administered medication as directed by physician.
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Documented vitals, behaviors and medications in client medical records.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Maintained clean, safe and well-organized patient environment.
Skills
  • Inbound and outbound calling
  • Documentation and reporting
  • Sales
  • Invoicing
  • Client Needs Assessment
  • Sales Goals
  • Cash Handling
  • Staff Management
  • Quality Assurance Controls
  • Cleaning
  • Store Merchandising
  • Customer Complaint Resolution
  • Product Knowledge
  • New Product Information
  • Cash Register Operation
  • Visual Displays
  • Account management
  • Complaint resolution
  • Payment processing
  • Money handling abilities
  • Stock management
  • Retail materials management
  • Multi-line phone talent
  • Training development aptitude
  • Professional telephone demeanor
  • Service standard compliance
  • Retail store support
  • Stocking and replenishing
  • Recordkeeping strengths
  • Order fulfillment
  • Strategic sales knowledge
  • Key stakeholder relationship building
  • Receiving support
  • Credit card processing
  • Medical terminology knowledg
Education
High School Capitola HighCityHigh School Diploma
Cabrillo CollegeCity, StateNo Degree
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Resume Overview

School Attended

  • High School Capitola High
  • Cabrillo College

Job Titles Held:

  • Customer Service Assistant
  • Sales/customer Service/casier/priced Items/
  • Elderly Caregiver

Degrees

  • High School Diploma
    No Degree

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