LiveCareer-Resume

customer service assistant resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers.

Skills
  • Problem resolution
  • Product marketing
  • Organizational Skills
  • Computer/technical knowledge
  • Customer service/Hospitality service expertise
  • Customer/Client relations
  • Critical Thinking & Creativity
  • Loss prevention
  • Developing product
  • Sales expertise
  • Communication and presentation
  • Visual merchandising
  • Extensive spirits knowledge
  • Safe serving knowledge
  • Cash and credit transactions
  • Service-oriented mindset
  • Balancing the cash register
  • Effective customer upselling
  • Multitasking capabilities
  • Prompt table clearance
  • Point of Sale (POS) system operations
  • In-depth food and wine knowledge
  • Quality control
  • Conflict and dispute resolution
  • Cash register, Develop product
  • First Aid
  • Forecasting
  • Inventory Supervisor
  • Team player
  • Telephone skills
  • Visual merchandising
  • Accurate money handling
  • Documentation and reporting
  • Report creation
Experience
Customer Service Assistant, 09/2021 to Current
Roehl TransportBeaumont, TX,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Consulted with customers regarding needs and addressed concerns.
Waitress and Bartender, 10/2018 to Current
Lifestyle Communities, Ltd.Pflugerville, TX,
  • Developed great business relationships with guest and colleagues, as well as being promoted within the company.
  • Ensure adequate staff support for daily work load.
  • Complete opening and closing checklists.
  • Greet guest in a timely manner, be accurate with guest orders, and anticipate guest needs and accommodations.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Follow policies/laws of safe alcohol Partnered with team members to efficiently serve food and beverages.
  • Handle credit card and cash transactions using the Aloha Point of Sales (POS) system.
  • Answer phones politely and promptly, accurately recording and confirming reservations.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Barista and Host, 12/2017 to 06/2018
Mccoll's Retail GroupRochester, NY,
  • Quickly learned and utilized companies' equipment and Point of Sales (POS) Aloha system.
  • Named Company Employee of the Month.
  • Sell coffee, operate brewing equipment, prepare and serve a variety drinks, along with pastries and cookies.
  • Greet all guest and ensure good hospitality alongside planning and setting large parties and guest accommodations.
  • Arrange merchandise display cases and promote prepared foods to drive business revenue.
  • Practice safe service.
  • Resolve customer disputes with judgment and professionalism.
  • Manage inventory- establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
  • Oversee dining room staff activities of maintaining service levels and supporting guest needs.
  • Deliver outstanding service and support from initial interaction to final departure.
  • Enhance guests' experiences by fulfilling special requests during visits.
  • Team player when tasked with special events and accommodations.
  • Handle credit card and cash transactions using the Clover Point of Sales (POS) system.
Supervisor, 07/2014 to 06/2018
ExosScarsdale, NY,
  • Promoted to Supervisor.
  • Completed 4 months of the MIT Program.
  • Lead and motivate workers to meet challenging targets using operations and best practices while maintaining strict quality standards.
  • Assist customers with merchandise selection, maintain awareness of current sales promotions.
  • Develop product knowledge, handle cash register functions,.
  • Assist with loss prevention, inventory, and store shipping.
  • Liaison during employee discipline.
Camp Counselor, 04/2014 to 07/2014
Morrison Family YMCACity, STATE,
  • Named Camp Counselor of the Month.
  • Provide leadership and guidance for a group of 15 campers.
  • Develop and execute program schedules.
  • Implement Character Development Traits in daily activities.
  • Deliver an enjoyable experience for each camper.
  • Set a good example in promptness, manners, language, appearance and health.
  • Cultivated effective relationships with campers, parents and other camp counselors by way of YMCA core values.
Education and Training
Associate: Arts, Expected in 2020 to Central Piedmont Community College - Charlotte, NC
GPA:
High School Diploma: , Expected in 2015 to Cuthbertson High School - Waxhaw, NC
GPA:
Activities and Honors

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Resume Overview

School Attended

  • Central Piedmont Community College
  • Cuthbertson High School

Job Titles Held:

  • Customer Service Assistant
  • Waitress and Bartender
  • Barista and Host
  • Supervisor
  • Camp Counselor

Degrees

  • Associate
  • High School Diploma

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