Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Successful [Job Title] with [Number] years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Personable [Job Title] offering [Number] years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Well-qualified [Job Title] familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

  • Inbound and outbound calling
  • Documentation and reporting
  • Sales
  • Invoicing
  • Client Needs Assessment
  • Cash Handling
  • Customer Complaint Resolution
  • Professional telephone demeanor
  • Multi-line phone talent
  • Report preparation
Work History
Customer Service Assistant, 06/2018 to Current
Roehl TransportBel Air, MD,
  • Prepared and maintained master calendar, collecting and disseminating general information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Organized electronic and hard copy filing systems for easy retrieval of documents and information.
  • Greeted numerous visitors, vendors and interview candidates.
  • Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Resolved customer problems and complaints.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Prepared reports, detailing current metrics for review and use in operational planning.
Front End Clerk, 09/2015 to 04/2020
Hy-VeeHampton, IA,
  • Accepted payments, returned change and issued receipts.
  • Kept front end areas clean and organized for professional appeal to customers.
  • Managed customer concerns and responded to questions concerning store policies.
  • Maintained current understanding of promotional ads and seasonal offerings.
  • Developed strong rapport with customers and created positive impression of business.
  • Processed accurate credit, debit, check and cash sales transactions for more than 50 customer orders per day.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
Manager on Duty, 12/2013 to 05/2018
HyattShelton, CT,
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Initiated plans to improve customer relations, quality standards and service efficiency.
  • Trained employees in essential job functions.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Resolved problems, improved operations and provided exceptional service.
Supply Chain Specialist, 11/2009 to 03/2011
Koch Industries, Inc.Rosemount, MN,
  • Led supply chain improvement efforts through management of carrier relationships, customs activities and international security measures.
  • Revised production schedules to meet dynamic conditions such as supply shortages and backlogs.
  • Maintained optimal inventory levels to meet operational requirements.
  • Worked with suppliers to manage schedules, specifications and quality compliance.
  • Leveraged knowledge of best practices to track inventory and retain accountability for projects worth $[Number].
  • Improved consistency of on-time arrivals through effective logistics management and travel route planning.
  • Achieved [Number]% inventory reduction by developing and implementing optimization methodologies for accounting processes.
  • Drove key performance indicators and continuous improvements throughout logistics and supplier operations.
  • Monitored performance of external vendor supply chains while handling internal logistics.
Bachelor of Science: Business Management, Expected in
University of Louisville - Louisville, Ky,
Bachelor of Science: Marketing, Expected in
University of Louisville - Louisville, KY
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • SIX SIGMA Training - [Timeframe]
  • Leadership Award, Dale Carnegie - [Timeframe]

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School Attended

  • University of Louisville
  • University of Louisville

Job Titles Held:

  • Customer Service Assistant
  • Front End Clerk
  • Manager on Duty
  • Supply Chain Specialist


  • Bachelor of Science
  • Bachelor of Science

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