Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Front Desk; Receptionist skilled in quickly processing hotel reservations and check-in and check-out procedures. Fast learner with experience in Guest Centrix System and HOS System.

Highlights
  • Exceptional customer service
  • Exceptional communicator
  • Fluent in Malay, and English language
  • Cash handling expertise
  • Reliable
  • Communicates effectively
  • Listening skills
  • Reading
  • Front desk training
  • Self-directed
  • Telephone Skills
  • Customer Service
  • Innovative thinker
  • Documentation
  • Filing
  • Microsoft Office proficiency
  • Letters and memos
  • Email
  • Fax
  • Internet Research
  • Reading Comprehension
  • Typing
  • Writing
  • Computer Proficiency
  • Data Entry
  • Billing and Coding
  • Experienced with Guest Centrix System, H.O.S Pro System and Retail System
Accomplishments

1. Managed front desk operations with a staff of two.

2. Customer / Guest Interface

  • Greeted customers/ guests upon entrance and handled all cash and credit transactions.
  • Assisted customers/guests over the phone regarding store/ hotel operations, product, promotions and orders.

3. Customer/ Guest Assistance

  • Worked with company systems such as HOS and diligently completed all assigned tasks, working overtime as needed.

Experiences
Customer Service Assistant, 07/2012 - 01/2013
Epes Carriers Pennsauken, NJ,
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the store.
  • Managed quality communication, customer support and product representation for each client.
  • Assisted customers with store and product complaints.
  • Guaranteed positive customer experiences
  • Assisted customers in finding out-of-stock items.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Replenished merchandise shelves with items from the stockroom.
  • Processed merchandise returns and exchanges.
Guest Service Assistant, 01/2012 - 05/2012
KL Metro Berhad (Grand Lexis Hotel) City, STATE,
  • Greeted and registered guests and issued room keys.
  • Processed guest payments for room charges, food and beverage charges and phone charges.
  • Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
  • Monitored room availability using HOS System
  • Delivered requested items to guests’ rooms.
  • Processed credit card transactions during the checkout process.
  • Cancel credit card authorization if the guest want to change the mode of payment or using different credit card.
  • Referred guests to local restaurants and recommended attractions in the area.
  • Greeted all guests in a courteous and professional manner.
  • Posting banquet bill manually into the system
Guest Service Assistant, 04/2010 - 04/2011
Fortune Valley Sdn Bhd (Avillion Port Dickson) City, STATE,
  • Greeted and registered guests.
  • Issued room keys and escort instructions to bellhops.
  • Recorded guest comments or complaints, referring customers to managers as necessary.
  • Assisted guests with any special requests during their visits.
  • Contacted housekeeping or maintenance staff when guests reported problems.
  • Processed guest payments for room charges, food and beverage charges and phone charges.
  • Recommended top dining and entertainment options for guests in the Port Dickson area.
  • Balanced all rebates and other miscellaneous charges.
  • Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
  • Processed credit card transactions during the checkout process.
  • Monitored promotions file
Education
SPM: Accounting, Expected in 2009
-
SMK Tanah Merah Site 'C - Port Dickson, Negeri Sembilan
GPA:
  • Top 3 of class each semester
  • Won 1st place in Drawing Contest Banners for Career Fairs (District Level)
  • Won 3rd place in Drawing Contest Banners for Career Fairs (State)
  • ALUMNI National Leadership Seminar
  • Certificate Book-keeping and Accounts Level 2 (LCCI)
  • 6A, 3B and 1C in SPM

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School Attended

  • SMK Tanah Merah Site 'C

Job Titles Held:

  • Customer Service Assistant
  • Guest Service Assistant
  • Guest Service Assistant

Degrees

  • SPM

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