Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Front Desk; Receptionist skilled in quickly processing hotel reservations and check-in and check-out procedures. Fast learner with experience in Guest Centrix System and HOS System.
Highlights
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Accomplishments
1. Managed front desk operations with a staff of two.
2. Customer / Guest Interface
- Greeted customers/ guests upon entrance and handled all cash and credit transactions.
- Assisted customers/guests over the phone regarding store/ hotel operations, product, promotions and orders.
3. Customer/ Guest Assistance
- Worked with company systems such as HOS and diligently completed all assigned tasks, working overtime as needed.
Experiences
Customer Service Assistant, 07/2012 - 01/2013
Epes Carriers – Pennsauken, NJ,
Epes Carriers – Pennsauken, NJ,
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Prevented store losses using awareness, attention to detail and integrity.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Expressed appreciation and invited customers to return to the store.
- Managed quality communication, customer support and product representation for each client.
- Assisted customers with store and product complaints.
- Guaranteed positive customer experiences
- Assisted customers in finding out-of-stock items.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Replenished merchandise shelves with items from the stockroom.
- Processed merchandise returns and exchanges.
Guest Service Assistant, 01/2012 - 05/2012
KL Metro Berhad (Grand Lexis Hotel) – City, STATE,
KL Metro Berhad (Grand Lexis Hotel) – City, STATE,
- Greeted and registered guests and issued room keys.
- Processed guest payments for room charges, food and beverage charges and phone charges.
- Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
- Monitored room availability using HOS System
- Delivered requested items to guests’ rooms.
- Processed credit card transactions during the checkout process.
- Cancel credit card authorization if the guest want to change the mode of payment or using different credit card.
- Referred guests to local restaurants and recommended attractions in the area.
- Greeted all guests in a courteous and professional manner.
- Posting banquet bill manually into the system
Guest Service Assistant, 04/2010 - 04/2011
Fortune Valley Sdn Bhd (Avillion Port Dickson) – City, STATE,
Fortune Valley Sdn Bhd (Avillion Port Dickson) – City, STATE,
- Greeted and registered guests.
- Issued room keys and escort instructions to bellhops.
- Recorded guest comments or complaints, referring customers to managers as necessary.
- Assisted guests with any special requests during their visits.
- Contacted housekeeping or maintenance staff when guests reported problems.
- Processed guest payments for room charges, food and beverage charges and phone charges.
- Recommended top dining and entertainment options for guests in the Port Dickson area.
- Balanced all rebates and other miscellaneous charges.
- Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
- Processed credit card transactions during the checkout process.
- Monitored promotions file
Education
SPM: Accounting, Expected in 2009
SMK Tanah Merah Site 'C - Port Dickson, Negeri Sembilan
SMK Tanah Merah Site 'C - Port Dickson, Negeri Sembilan
- Top 3 of class each semester
- Won 1st place in Drawing Contest Banners for Career Fairs (District Level)
- Won 3rd place in Drawing Contest Banners for Career Fairs (State)
- ALUMNI National Leadership Seminar
- Certificate Book-keeping and Accounts Level 2 (LCCI)
- 6A, 3B and 1C in SPM
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- SMK Tanah Merah Site 'C
Job Titles Held:
- Customer Service Assistant
- Guest Service Assistant
- Guest Service Assistant
Degrees
- SPM
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