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customer service area supervisor manager resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Expert retail sales professional offering 15 years experience in retail customer service and retail management. Focused on exceeding sales goals. Accomplished Area Manager with 7 years of managerial experience in a retail setting. Areas of expertise include sales, recruiting and people management.
Highlights
  • Retail inventory management
  • Accurate cash handling
  • Store opening and closing procedures
  • Store operations
  • Outstanding communication skills

  • Exceptional leader
  • Fashion and design background
  • Conflict resolution skills
  • Team-oriented
  • Commission sales
  • Sales professional
  • Recruiting and interviewing
  • Reliable
  • Flexible schedule
Education
Sharyland High School Mission, Tx Expected in 2004 High School Diploma : - GPA :

2003 Member of 4-H Club

2004 Debate Team
 
2001-2003 Sharyland Rattler Football team

University of Texas Pan America Edinburg, TX Expected in 2006 : Marketing - GPA :
South Texas College McAllen, TX Expected in 2017 : Business Managment - GPA :
[3.6] GPA
Continuing Education in Business Management
I will graduate at the end of Summer 2, 2017
Accomplishments
  • Promoted to Area Supervisor after 6 months in the Store Admin
  • Interviewed over 100 people and successfully staffed 2 store
  • Increased Credit Card applications 20% by improving cashier training.
  • Developed and implemented new loss prevention methods which resulted in a 5% reduction in shrinkage rates at the cash registers.
Experience
Kroger - Customer Service Area Supervisor Manager
Nampa, ID, 08/2005 - 11/2015

Customer Service Area Supervisor Manager 

  • A key carrying manager.With the authority to open the store and close the store on my own.
  • Alerted customers to upcoming sales events and promotions.
  • Trained and gave orientation to new sales associates.
  • In charge of Callbacks, Damages and price adjustments Would work with cashiers on mastering credit solicitation.
  • We are above company average) I have improved the customer service score 3% every year since I have been promoted.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Followed up with over dozens of customers each week to verify that they were satisfied with purchases.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Mentored new sales associates to contribute to the store's positive culture.
  • Communicated clear expectations and goals to each team member.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Preserved a perfect attendance record for 7 years.
Stock Room Area Supervisor
  • Designed displays to make the store experience interactive and engaging.
  • Displayed the appropriate signage for products and sales promotions.
  • Arranged items in favorable positions and areas of the store for optimal sales.
  • Assisted with buying over the counter and communicating with retail merchants.
  • Organized and located inventory and updated store planogram.
  • Upheld stock levels and proper pricing for multiple product lines.
  • Established and maintained proper high traffic displays, resulting in increased sales.
  • Managed vendor Callback and Return to Vendor's.
  • Researched current and past business performance using online systems and available reports. ( This is Online Orders)
  • Effectively communicated and coordinated execution of the planogram with store management.
  • Printed various labels and tags for all merchandise.

Other Responsibility's include

  • Adset
  • Loss Prevention
  • Schedule making
  • Keeping up with break room bulletin boards
  • Jewelry Certified

Target Greatland - Customer Service Cashier
City, STATE, 08/2003 - 07/2005
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Trained dozens of new sales associates each quarter.
  • Was awarded a Target Trainer and lead cashier in 2004 Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
Interests
  • Father to Adam Claire. He makes me a better person every day.
  • Motorsports Fan
  • Learning how to make perfect BBQ
  • Fan of the Houston Astros Baseball team
  • Jogging and finding way to stay healthy

Skills

Cash Register, Cashier, Closing, Computer literate, Credit, Customer Relations, Customer Service, Employee relations, Listening, Merchandising, Policies, POS, problem solver, Retail sales, sales, store merchandising, team player, Trainer


Additional Information
I believe a great retail manager should think outside the box along with having excellent decision and problem solving skills, impeccable customer service, and leadership skills to create a successful team.
 
Every company I have ever worked for has laid out a plan for success. If we follow the plan. We will succeed.

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Resume Overview

School Attended

  • Sharyland High School
  • University of Texas Pan America
  • South Texas College

Job Titles Held:

  • Customer Service Area Supervisor Manager
  • Customer Service Cashier

Degrees

  • High School Diploma

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