customer service area supervisor resume example with 18+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced customer and community relations bringing over a 15 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

  • Inter-department collaboration
  • Sales proficiency
  • Research and due diligence
  • Training and mentoring
  • Customer Relations
  • Training and development
  • Team Leadership
  • Retail materials management
  • Key holder experience
  • Data Entry
  • Credit card processing
  • POS systems expert
  • Retail store support
  • Computer proficient
  • Training development aptitude
  • Sales expertise
  • Complaint resolution
  • Staff education and training
  • Stocking and replenishing
  • Service standard compliance
  • Money handling abilities
Work History
Customer Service Area Supervisor, 08/2015 to Current
Kohl'sCity, STATE,
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Cross-trained and provided back up for customer service managers.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Stocked merchandise each Timeframe, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Kept Type and Type areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Trained staff on operating procedures and company services.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
POS Associate, 11/2012 to 07/2015
Kohl'sCity, STATE,
  • Completed purchases using point of sale systems.
  • Requested official identification for charge card purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Counted cash in register drawer at beginning and end of shift.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Educated customers on promotions to enhance sales.
  • Learned jewelry, customer service, OMNI and assistant manager positions and provided backup at key times.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Served needs of more than 50 plus customers in busy retail environment.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
Pastoral Assistant, 07/2002 to 07/2015
Redeemer Lutheran ChurchCity, STATE,
  • Supported needs of the Pastor'ss with skill and efficiency.
  • Handled numerous calls per day to address customer inquiries and concerns.
  • Developed team communications and information for commitee and community meetings.
  • Participated in meetings to discuss new outreach opportunities.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Monitored social media and online sources for industry trends.
  • Learned how to complete daily and high holidays with minimal supervision, contributing to successful worship services.
  • Assisted Pastor and school administration with daily and high holiday responsibilities.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
Associate of Arts And Sciences: Theater Arts, Expected in to My San Antonio College - Walnut, CA
Associate of Arts And Sciences: Theater Arts, Expected in to Chaffey College - Rancho Cucamonga, CA
General Education: , Expected in 06/1980 to Chaffey High School - Ontario, CA

I have exceeded expections in customer satisfaction and in team credit/sales goals. I have been in the top 3 for annual credit card applications solicitations since I started at Kohl's. I enjoy taking complicated situations and working through to satisfactory solutions for the customer, as well as the business.

I am an effective listener and proactive in learning skills that I need to be more successful. My motto is "the more you know, the more you grow".

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Resume Overview

School Attended

  • My San Antonio College
  • Chaffey College
  • Chaffey High School

Job Titles Held:

  • Customer Service Area Supervisor
  • POS Associate
  • Pastoral Assistant


  • Associate of Arts And Sciences
  • Associate of Arts And Sciences
  • General Education

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