Experienced customer and community relations bringing over a 15 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
I have exceeded expections in customer satisfaction and in team credit/sales goals. I have been in the top 3 for annual credit card applications solicitations since I started at Kohl's. I enjoy taking complicated situations and working through to satisfactory solutions for the customer, as well as the business.
I am an effective listener and proactive in learning skills that I need to be more successful. My motto is "the more you know, the more you grow".
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