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Customer Service Area Supervisor Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hard working leader with a history of streamlining operations and increasing efficiency.

Highlights
  • Store opening and closing procedures
  • Store operations
  • Focused on customer satisfaction
  • Results-oriented mindset
  • Conflict resolution skills  
  • Team building
  • Cash handling accuracy
  • Retail merchandising expertise
  • Shipping and receiving
Accomplishments

Lead a Ship from Store team for 2018 to a ranking of 11 out of 1158 stores in the company.

Experience
09/2016 to Current Area Operations Supervisor Scheels Sports | Saint Cloud, MN,

Supervise the freight and Omni teams. Responsible for overseeing the unload, processing, stocking and merchandising of all incoming freight. Responisible for all Ship from Store and Buy on Line Pick Up in Store teams and processes. Also scheduled daily as the Manager on Duty directing and managing operations.

05/2014 to 09/2016 Customer Service Area Supervisor Kohl's | City, STATE,
Open and close the store, which includes counting cash drawers and making bank deposits.
Collaborates with all associates to give exceptional service throughout the entire shopping and purchasing experience.
Assigns direction and gives  constructive feedback to motivate team members.
Allocates task and directs workflow to Associates.
Completes weekly schedules according to payroll policies.
Strong problem solver and prioritizer.
07/2006 to 05/2014 Operations Area Supervisor Kohl's | City, STATE,
Supervised the freight and ad set teams.
Responsible for overseeing the unload, processing, stocking and merchandising of all incoming freight.
Maintained the receiving and stock areas to company standards.
Assigned task, directed workflow and trained new associates.
05/2001 to 07/2006 Freight Associate Kohl's | City, STATE,
Unloaded, processed and merchandised freight.

REFERENCES
Expected in | REFERENCES, , GPA:

John China HR Manager Kohl's Wilmington NC 910-250-2559


Julie Martin Assistant Store Kohl's Wilmington NC 910-250-2559


Gina Fall Store Manager Kohl's Miamisburg OH 513-571-9170c

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Resume Strength

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Resume Overview

School Attended
  • REFERENCES
Job Titles Held:
  • Area Operations Supervisor
  • Customer Service Area Supervisor
  • Operations Area Supervisor
  • Freight Associate
Degrees