Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Reliable Customer Support Manager proficient in team and operational leadership. Enthusiastic about supporting business success to achieve [Result]. Demonstrated planning and change management skills to influence functions and build consensus to impact internal and external clients.

Hardworking Customer Support Manager driven to exceed expectations and maximize customer satisfaction. [Number] years of [Type] management experience in [Industry] collaborating with cross-functional teams to accomplish daily goals. Strong technical skills with business software tools and applications and experience working with [Software] to manage remote teams.

Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.

Driven Customer Service Supervisor offers [Number] years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.

Motivated [Job Title] focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives.

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrating a positive attitude to adapt to any situation.

Independent thinker successfully overseeing a busy front office at a [Number]-room hotel. Dependable Front Office Supervisor performing multiple tasks, including cash transactions, check-ins and telephone inquiries. Looking to take on new challenges as a [Job Title] with a terrific company.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Proficient in [Software]
  • Account management
  • Training programs
  • Research ability
  • Training
  • Data entry
  • Accounts payable and receivable
  • Critical thinking
  • Computer skills
Customer Service Area Supervisor, 01/2022 to 07/2022
Marco's PizzaHuber Heights, OH,
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Oversaw address of customer requests for friendly, knowledgeable service and support.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Revised department schedules to maximize coverage during peak hours.
  • Scheduled appointments to meet customer needs and resolve key concerns.
  • Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
  • Directed [Number] enterprise customer support team members and leveraged data analytics to identify areas of improvement and accountability.
  • Generated $[Amount] in revenue by promoting [Type] up-sell opportunities.
  • Answered phone calls and responded to questions and concerns.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Assessed team member performances by delivering one-on-one coaching to promote better service.
  • Addressed customer inquiries to increase customer satisfaction ratings.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Evaluated and authenticated returns, exchanges and voids.
  • Interviewed, hired and trained staff to meet company objectives.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Mitigated escalated issues to drive customer satisfaction.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Drove positive customer satisfaction levels by providing successful training to associates.
  • Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Assessed departmental operations to determine areas for improvement and support.
  • Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.
  • Created training manuals to resolve simple and complex customer issues.
  • Monitored phone calls to provide feedback and coaching.
  • Conducted training and offered staff development opportunities to decrease process lags.
  • Managed correspondence, tracked activity and leveraged data communications to boost traceability initiatives.
Shift Leader, 03/2016 to 03/2018
Swope HealthKansas City, KS,
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Reviewed operational records and reports to project sales and determine profitability.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Checked orders for quality and completeness.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Directed employees through daily routines.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Improved daily operational plans, developed production schedules and optimized task flow.
  • Assumed personal responsibility for implementation of new methods to improve quality of products and services proactively.
  • Held performance reviews to identify and correct areas needing improvement.
  • Reinforced rules to promote superior employee performance.
  • Established team goals, reviewed employee work and mentored team members to improve performance.
Dental Assistant, 04/2009 to 12/2009
SbarroPineville, NC,
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Laid out dental instruments and equipment before procedures.
  • Educated patients on treatment procedures and post-procedure home care.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Checked with participants throughout procedures to help alleviate anxiety.
  • Prepared patients by explaining scheduled treatments and potential side effects.
  • Assisted dentist during examinations by retracting patient's cheeks and tongue.
  • Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
Assistant Manager, 08/2003 to 09/2007
Zaxby's Chicken Fingers & Buffalo WingsCity, STATE,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Recruited and hired qualified candidates to fill open positions.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Collaborated closely with management team to roll out functional and strategic initiatives.
  • Managed and motivated [Number] employees.
  • Evaluated performance of team members and provided consistent coaching to improve skills.
  • Assisted with planning and developing company initiatives and projects.
  • Organized working processes between department supervisors cutting wasted time and materials.
  • Assisted manager in planning and implementing strategies to attract customers and maximize sales.
  • Prioritized and delegated tasks for efficient completion within team environment.
  • Managed new hire trainings and onboarding to keep [Type] department employees aware of company policies and procedures.
  • Assisted with hiring of new employees by verifying references and prior employment.
  • Organized resources and minimized waste to protect company interests and complete projects on time.
  • Handled responsibilities successfully upon [Type] manager's absence.
  • Coached team of [Number] staff members in [Area of expertise] to boost department efficiency.
  • Coordinated work of team of [Number] employees to help each team member carry out accurate [Area of expertise] work.
  • Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
  • Allocated resources and materials to respective departments to accommodate needs.
  • Worked closely with store manager to maintain day-to-day operations.
  • Leveraged skills and expert policy knowledge to find solutions to issues and promote positive conflict resolution.
  • Executed [Type] strategies to foster better customer service and promote positive and engaging environment for employees.
Education and Training
High School Diploma: , Expected in 05/2005
Newnan High School - Newnan, GA

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  • Newnan High School

Job Titles Held:

  • Customer Service Area Supervisor
  • Shift Leader
  • Dental Assistant
  • Assistant Manager


  • High School Diploma

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