SEARCH

Customer Service and Sales Specialist I- Small Business Depostis Resume Example

Resume Score: 90%

Love this resume? Build Your Own Now
CUSTOMER SERVICE AND SALES SPECIALIST I- SMALL BUSINESS DEPOSTIS
Summary

As a bright ambitious person, I enjoy working in a fast paced, highly motivating position where I can assist others while challenging and expanding my knowledge and understanding of the task at hand. I am seeking a position that will utilize my skills and offer the chance for advancement as well as allow me the opportunity to gain additional skills and experience.

Highlights
  • Sales expertise
  • Exceptional customer service
  • MS Office proficient
  • Strong sense of banking ethics
  • Excellent communication skills
  • Strong lead development skills
  • Goal-oriented
  • Persuasive communication expertise
Accomplishments

Surpassed all home sales goals in the state of Georgia

Exceed all sales goals

Exceed in customer services goals

Trained new hires on ways to exceed sales and customer service goals

Experience
Customer Service and Sales Specialist I- Small Business Depostis
April 2012 to October 2013 Bank Of America － Newark, DE
  • Provides customer solutions to complex or escalated issues by providing seamless delivery of service, sales and/or fulfillment requests by answering calls, text messages or emails in a contact center environment.
  • Update knowledge of multiple products and ability to deepen or retain relationships through service and sales.
  • Perform routine account-related transactions.
  • Referring customers to the appropriate line of business for products not supported in the small business department.
  • Have to solve problems and investigate and or resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request.
  • Have to handled escalated issues by successfully navigating the organization to resolve customer requests.
  • Routes, maintains and tracks outstanding servicing requests and provides thorough follow up.
  • Accountable for the successful resolution of all customer requests.
Personal Banker II
February 2011 to July 2011 SunTrust Bank － Bladensburg, MD
  • Provide an industry leading client service experience through assisting and supporting aspects of the development and expansion of new and existing client relationships by utilizing resources to conduct effective consultative client conversations, by providing financial solutions that meet client needs such as deposit and credit and including all product and service lines or referring to other line of business partners for additional business growth opportunities which may include, but are not limited to Financial Advisor, Mortgage, Trust, Wealth, Business Banking, Treasury Services, and Merchant Services.
  • Focuses on all client segments serviced through retail Branch Banking network.
  • Sources opportunities through branch teammate and client referrals, branch book of business and telephone calling activities.Ensurcompliance with internal controls, operational procedures and risk management policies.
  • Pursue on-going education of SunTrust products, services, and other lines of business.
  • Primary focus is assisting with client sales opportunities with additional activities related to service needs, based on the overall needs of the branch.
  • Provides industry-leading service; performs routine client maintenance requests, problem resolution and intermediate sales functions regarding deposit, credit, convenience and other product and service lines.
  • Contributions made to meeting or exceeding client service as well as individual and branch sales goals by offering and selling products and services and developing, expanding and retaining relationships.
  • Exercised knowledge of risk management and loss prevention.
  • Participates fully in all components of the Client Engagement Model.
  • Commits to advancing individual knowledge of sales techniques and product knowledge to better serve consumer and business clients.
Specialist
October 2010 to February 2011 Apple － Newark, DE
  • Delivered optimal customer service through professionalism and product knowledge.
  • Designed and delivered solutions-based sales demos and presentations.
  • Trained the reseller's store team members on selling Apple hardware.
  • Provided effective demos and presentations in a variety of environments.
  • Built a community of loyal Apple customers.
  • Maintained the Apple Shop in Shop in accordance with Apple standards.
Retail Customer Service
August 2009 to October 2010 Verizon Wireless － Wilmington, DE
  • Deliver the ultimate Verizon Wireless customer experience in the retail stores.
  • Create a welcoming and exciting store environment by introducing customers to the store, direct customer traffic and promote store exploration.Ensuring customers needs are met in a timely manner.
  • Quickly and completely resolve any customer's issues.
  • Deliver the ultimate one-on-one coaching experience to customers as you demonstrate product and accessory functionality.
  • Attending wireless workshops where I would work with groups of customers to demonstrate and educate them on a variety of technology solutions, including the latest and greatest smartphones, tablets and smart accessories.
  • Sell solutions and process customer transactions.
  • Contribute to the overall health and performance by supporting daily business operations, including selling technology solutions, stocking inventory, and processing customer transactions when needed.
  • Ensuring that all interactive displays are operational.
Retail Sales Consultant
August 2006 to August 2009 At&t － Atlanta, GA
  • Develop and attain customer experience and sales objectives for store.
  • Sell all products and services offered by the At&t.
  • Meet all sales objectives.
  • Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.
  • Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features.
  • Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs.
  • Handle service inquiries from customers.
  • Provide efficient, courteous customer service and assist in all aspects of product offerings and services.
  • Ensure an extraordinary customer experience.
Education
Associate of Arts : General Studies, 2014 Northwest Florida State College － Niceville, FL
High School Diploma : 2006 Rancocas Valley Regional High School － Mount Holly, NJ
Skills

administrative, sales, business operations, cash handling, coaching, competitive, hardware, contracts, credit, customer service, delivery, features, filing, Financial, focus, inventory, loss prevention, market, network, policies, presentations, pricing, problem resolution, retail, risk management, risk management, selling, sales, telephone, and training.

Build Your Own Now

Resume Overview

Companies Worked For:

  • Bank Of America
  • SunTrust Bank
  • Apple
  • Verizon Wireless
  • At&t

School Attended

  • Northwest Florida State College
  • Rancocas Valley Regional High School

Job Titles Held:

  • Customer Service and Sales Specialist I- Small Business Depostis
  • Personal Banker II
  • Specialist
  • Retail Customer Service
  • Retail Sales Consultant

Degrees

  • Associate of Arts : General Studies , 2014
    High School Diploma : 2006

Advertisement

Similar Resumes

View All

Small Business Sales Consultant- Sprint

CENTERFIELD

Fort Lauderdale, Florida

Posted 803 days ago