customer service and sales agent resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Customer Service and Sales Agent
Knowledgeable and dedicated customer service professional with extensive experience in the boat/ marine industry. Solid team player with outgoing, positive demeanor and proven skills . Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business, and expanding for consumer needs. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Cosmetology and Barbering
Friendly Cosmetologist with 2 years of experience in Cosmetology and Barbering. Exceptional knowledge of modern makeup and haircare trends with outstanding attention to detail and commitment to individualized client care. Dedicated to maintaining clean and professional workspaces for customer comfort. Organized and dependable.
Skills
Customer Service and Sales Agent
Appointment Scheduling
Persuasion and Personal Influence
Social Media Marketing
Time Management
Chemical Application
Social Perceptiveness
Dye and Tint Application
Trend Tracking
Data Entry
Product Sales
Desktop and Laptop Computers
Issue and Complaint Resolution
Verbal and Written Communication
Data Entry and Maintenance
Upselling Products and Services
Building Customer Trust and Loyalty
Order and Refund Processing
Understanding Customer Needs
POS Systems and Ordering Platforms
Customer Retention Strategies
Customer Account Management
Multitasking and Prioritization
Efficient and Detail-Oriented
Responding to Difficult Customers
Computer Proficiency
Inventory Management
Document and Records Management
Inbound and Outbound Calling
Cosmetology and Barbering
Creativity and Originality
Customer Consultation
Workstation Cleaning
Hair Cutting and Trimming
Styling Suggestions
Decision Making
Physical Stamina
Scalp Care
Tool, Equipment and Surface Sanitizing
Cash Register Operation
Adaptable to Changing Client Needs
Eyebrow Shaping
Beard Shaping
Supply Ordering and Maintenance
Manual and Finger Dexterity
Beauty Treatment Recommendation
Problem Anticipation and Resolution
Digital Recordkeeping
Shampooing and Conditioning
Clipper and Trimmer Operation
Hair and Face Analysis
Work History
Customer Service and Sales Agent, 07/2017 - Current Ascension Health – West Branch, MI,
Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Developed and delivered engaging sales presentations to convey product benefits.
Handled calls promptly and with courteous professionalism.
Maintained working knowledge of products, accounts, representatives, tools and systems.
Processed orders, service requests and applied information to customers.
Determined problem areas and resolved issues related to profitability and business objective achievement.
Executed direct sales from manufacturers to customers to improve profitability within retail environment.
Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Attended advanced training sessions and conferences to increase product knowledge and productivity.
Documented customer interactions using CDK Lightspeed EVO to capture data in processing system.
Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
Increased sales by offering advice on purchases and promoting additional products.
Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Expanded customer base and boosted profit within product line.
Handled day-to-day shipping and receiving overseeing more than 60packages per month
Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Maintained established levels of goods based on sales.
Increased operational efficiency by developing improved filing systems for confidential client records and reports.
Managed and maintained storage to ensure customer quality assurance
Sending storage contracts via Docusign to determine business and customer liability.
Overseeing purchase orders to maintain steady business flow.
Receiving parts to ensure inventory counts.
Specializing in inventory counts to establish all products are available to customers
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Prepared new and backstock merchandise for transfer to sales floor by tagging with security markers and pricing information.
Adapted to shifting customer demands by strategically implementing and updating purchasing procedures.
Worked with store employees to develop engaging and aesthetically appealing merchandise displays that drove store traffic.
Checked prices and calculated totals for accurate invoice processing.
Completed physical inventory counts every 6 months.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Helped customers complete purchases, locate items and join reward programs.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Issued receipts and processed refunds, credits or exchanges.
Logged reports, expenses, receipts and sales documents.
Folded and arranged merchandise in attractive displays to drive sales.
Answered questions about store policies and addressed customer concerns.
Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Cosmetologist , 12/2019 - Current Boyne Resorts – Lincoln, NH,
Maintained client treatment records and designed long-term care programs for return customers.
Researched latest trends in hair and makeup to stay updated on color, style and technique.
Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Receiving phone calls, entering appointments and collecting payments for services rendered.
Suggested treatments and styles to suit customer appearance and fashion choices.
Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Used scissors, trimmers, clippers, razors and brushes on over 100 customers with 100% customer satisfaction rate.
Performed manicures, pedicures, and paraffin wax treatments.
Offered professional cut and color services to salon customers.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Styled hair, makeup and nails for customers for special events and occasions.
Kept detailed records of customer information and services provided to increase return customers.
Used clips and shears to complete various types of fades, shaves and cuts.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Consulted with clients to assess personal style preferences and unique needs.
Completed safety training and certifications to minimize risk of infection or injury to customers.
Completed full and partial shaves with clippers and standard and straight razors.
Vacation Home Attendant , 01/2013 - 01/2018 KnR Management – City, STATE,
Delivered emergency 24-hour on-call service for tenants on home issues.
Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules.
Communicated with owners about their needs.
Ensure all appliances and outdoor items are working properly for residents arrival.
Check areas around the home to establish cleanliness before owner arrival.
Clean owner linens before and after visits.
Book repair services for any non-functional items for customer satisfaction.
Power wash driveways, patios, pool deck and garages to keep areas looking nice.
Education
Licensed Cosmetologist / Barber: Cosmetology And Barbering , Expected in 02/2019 - Evans Hairstyling College - Saint George - Saint George, UT GPA: Status -
Professional development completed in Women's Hairstyling / Cutting
Professional development completed in Mens Hair Cutting
Awarded Advanced Student in Salon Services
High School Diploma: , Expected in 05/2018 - Snow Canyon High School - Saint George, UT, GPA: Status -
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