Personable and responsible Customer Service and Sales Agent with 13 years in Airlines experience. Solid team player with upbeat, positive attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction or even exceed their expectations and contribute to company success.
Received a plenty of thank you letters from passengers regarding professionalism and exceptional customer service.
Quoted airline fares and processed reservations. Requested and confirmed unaccompanied minors service in departure and arrival with airport and parents/guardians. Responded politely to passenger emails regarding Emirates Skywards frequent flyer program and solved general issues. Translated texts between Portuguese and English to Emirates News sent to passengers and travel agents.
Assisted direct passengers and VIP travel agents over the phone regarding reservations issues. Processed reservations and monitored cabin availability. Instructed other colleagues on all AAdvantage frequent flyer program procedures and answered any questions. Operated GDS Sabre system.
Quoted new fare, fare recalculation, penalties and fees. Booked reservations. Assisted passengers and travel agents in Portuguese, English and Spanish over the telephone. Operated GDS Amadeus System.
Supervised colleagues in the absence of a Call Center supervisor. Answered calls from Brazil, USA and Canada related to flight bookings, schedules, fares, baggage and airline general information. Announced flight status updates and information about schedule changes over North America Call Center.
Taught English language skills to students from kindergarten age through adulthood.
Hosted guests in MGM Studios (current Hollywood Studios) from all over the world. Received and processed cash and credit payments for in-store purchases.
Coursework in Travel and Tourism
Hotel and Restaurant Administration coursework
Coursework in Hospitality and Tourism Management
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