Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to provide a flawless client experience and increase customer loyalty.
  • +5 yrs Call Center Experience
  • +5 yrs Customer Satisfaction Experience
  • 3 yrs Sales Experience
  • 1 yr Health Insurance Service Experience
  • Experience in Client Promoter Score 
  • Recipient of Extensive Sales Training
  • Change & Adaptability Champion
  • Deadline and Goal Oriented
  • Bilingual- English & Spanish
06/2012 to Current
Customer Service And Sales Agent Ameresco Renton, WA,
  • Care for inbound and outbound calls from existing and potential clients.
  • Meet Client Promotor Score expectation by Utilizing resources and critical thinking to address client concerns in order to move detractor to promoters and build client loyalty.
  • Meet quality expectation by providing accurate information on a timely basis in accordance to procedures and standards.
  • Assist management by establishing effective, professional, and positive relationships with team members.
  • Provide guidance and basic direction to peers.
  • Assist in the development of new employees as a subject matter expert and peer trainer.
05/2011 to 06/2012
Customer Service Professional G.C.Services City, STATE,
  • Receive inbound calls from existing clients with a welcoming and positive attitude. 
  • Resolve client tracking request with empathy and a sense of urgency.
  • Undertake complex and escalated client issues with decisive authority that complies with company policies and procedures. 
  • Train and develop new employees through transfer of knowledge and skills. Set clear expectations, motivate and provide direct constructive feedback.
10/2010 to 02/2011
Technical Support Care Agent Alorica City, STATE,
  • Accept inbound calls from existing clients.
  • Articulate clear and precise direction that is easy to understand and minimizes client efforts. 
  • Utilize passion for improvement to surpass expected customer satisfaction ratings. 
Education and Training
Expected in 2008
GED: Basics
EPCC - El Paso, TX

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School Attended

  • EPCC

Job Titles Held:

  • Customer Service And Sales Agent
  • Customer Service Professional
  • Technical Support Care Agent


  • GED

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