Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to provide a flawless client experience and increase customer loyalty.
Skills
+5 yrs Call Center Experience
+5 yrs Customer Satisfaction Experience
3 yrs Sales Experience
1 yr Health Insurance Service Experience
Experience in Client Promoter Score
Recipient of Extensive Sales Training
Change & Adaptability Champion
Deadline and Goal Oriented
Bilingual- English & Spanish
Experience
06/2012 to Current
Customer Service And Sales AgentAmeresco – Renton, WA,
Care for inbound and outbound calls from existing and potential clients.
Meet Client Promotor Score expectation by Utilizing resources and critical thinking to address client concerns in order to move detractor to promoters and build client loyalty.
Meet quality expectation by providing accurate information on a timely basis in accordance to procedures and standards.
Assist management by establishing effective, professional, and positive relationships with team members.
Provide guidance and basic direction to peers.
Assist in the development of new employees as a subject matter expert and peer trainer.
05/2011 to 06/2012
Customer Service ProfessionalG.C.Services – City, STATE,
Receive inbound calls from existing clients with a welcoming and positive attitude.
Resolve client tracking request with empathy and a sense of urgency.
Undertake complex and escalated client issues with decisive authority that complies with company policies and procedures.
Train and develop new employees through transfer of knowledge and skills. Set clear expectations, motivate and provide direct constructive feedback.
10/2010 to 02/2011
Technical Support Care AgentAlorica – City, STATE,
Accept inbound calls from existing clients.
Articulate clear and precise direction that is easy to understand and minimizes client efforts.
Utilize passion for improvement to surpass expected customer satisfaction ratings.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
