Customer Service and Marketing Officer Resume Example
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CUSTOMER SERVICE AND MARKETING OFFICER
Professional Summary
Competent , Knowledgeable dedicated and experienced customer Service and Marketing professional with extensive experience in international organizations driven to exceed goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.
I am meticulous, resilient and flexible in Handling Diverse issues.
Solid team player with outgoing positive demeanor with proven skills
Excellent Communicator with over 10 years of Customer Service representative Experience addressing customer requests and concerns to provide relevant information and options.
Articulate energetic and result/oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
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Work History
Customer Service and Marketing Officer, 11/2011 to 04/2019
Johnson Brothers – New Albany , IN
Johnson Brothers – New Albany , IN
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
- Responded to customer requests for products, services and company information
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
- Performed data entry to record call notes, suggestions and questions
- Followed up with customers about resolved issues to maintain high standards of customer service
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Trained new personnel regarding company operations, policies and services
- Educated customers about billing, payment processing and support policies and procedures
- Developed, and implemented marketing and advertising campaigns
- Maintain promotional materials Inventory
- Planning meetings and trade shows
- Maintain databases for all customers
- Entered customer interaction details in SAP to track requests, document problems and record solutions offered
- Maintained up-to-date knowledge of product and service
- Applied highly effective selling skills while properly engaging and presenting solutions to customers
- Recommended Training Analysis Need to customers, thoroughly explaining details to better understand the product or service they purchase
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Effectively communicated with customers about account changes, new training and exams products or services
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
- Provided primary customer support to internal and external customers in fast-paced environment
- Assisted 60 to 100 customers in average in a day by answering questions, responding to inquiries and handling telephone requests
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 90%
- Assisted customers by listening closely, finding solutions toproblems and making recommendations based on extensive product knowledge
- Liaised with the training and management teams to develop solutions and accomplish shared objectives
- Created and maintained detailed database to develop promotional sales
- Delivered excellent customer service, resulting in consistent 90% customer satisfaction rating
Examination Officer, 10/2016 to 04/2017
Central Garden And Pet – Hickory , NC
Central Garden And Pet – Hickory , NC
- Exam product management and external client management
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
- Conducted field visits and met corporate customers for business development
- Managed logistics operations to meet customer expectations and financial standards and policies
Administrative Assistant, 02/2007 to 10/2011
World Wide For Nature ESARPO – City , STATE
World Wide For Nature ESARPO – City , STATE
- Scheduled office meetings and client appointments for team of five Program Coordinators
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Monitored al staff work calendar and scheduled appointments, meetings and travel
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
- Arranged rapid office equipment repair and maintenance with vendors
Front Office Administrator, 11/2001 to 12/2004
Wananchi Online – City , STATE
Wananchi Online – City , STATE
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Provided clerical support to company employees by copying, faxing and filing documents
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Received and routed business correspondence to correct departments and staff members
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Attended professional development courses to maintain current understanding of industry advances in devices and treatment protocols
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
- Managed logistics operations to meet customer expectations and financial standards and policies
- Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
Education
Associate of Science: Business Management, 06/2012
Kenya Institute of Management - City
Kenya Institute of Management - City
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Resume Overview
School Attended
- Kenya Institute of Management
Job Titles Held:
- Customer Service and Marketing Officer
- Examination Officer
- Administrative Assistant
- Front Office Administrator
Degrees
- Associate of Science : Business Management , 06/2012
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