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Customer Service and Logistics Manager - DOMESTIC Resume Example

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CUSTOMER SERVICE AND LOGISTICS MANAGER - DOMESTIC
Professional Summary

Dedicated Customer Service and Logistic Manager capable of monitoring special client projects while empowering customer service associates to solve problems. Developed experience in training effective customer service associates, working closely with sales to retain clients and creating effective metrics for measuring productivity. Believes that every customer service associate needs to be interested in creating a positive customer experience.

Skills

Interpersonal skills the ability to work well in a team, as well as to manage and motivate others

Planning for and negotiating technical difficulties

Accountability

Effective problem-solving skills

Able to manage and release stress


Logical reasoning and problem-solving skills.

Keen attention to detail

Ability to see the big picture

Continually seeking improvement


Work History
Customer Service and Logistics Manager - DOMESTIC, 12/2019 to Current
Company Name – City, State
  • Ensure the order processing and delivery of products on time for sales and quality. Implementing KPI and actions of continuous improvement. From the customer onboarding till the invoice communication and associated paperwork to the customer.
  • Ensure railcar fleet is appropriately sized, operated safely, efficiently handled to maximize usage and minimize demurrage
  • Ensure that the management of stock levels for distribution centers are being optimized on-time shipping fill rate, and lead time particularly focusing on meeting customers' expectations. Guarantee that inventory is correct in the different distribution centers and for all the non H.D.A products on the main terminal.
  • Close coordination with production and quality control to ensure product is picked up from the right tanks at the right moment for the customer.
  • Guarantee that all the operations of Import and Export are perform in respect of the USA legislation on the matter.
  • Guarantee that all the water & land movements are perform within the Vetting and Safety standards of TOTAL Group.
  • Guarantee that the Service procurement and supply is perform in respect of the Purchases standards of TOTAL Group.
  • Regular review with Storage, Carriers, Service Vendors of their performance, review cost and follow up of action plan.
  • Continuous improvement of the IT systems (SAP, TC,) to integrate the new business flows and optimize/correct the existing ones.
  • Monitor the financial closure: goods issue, mass balance, invoicing, payments and accruals.
  • Monitor costs and approve payment of supply, inspection, storage and transport services.
  • Monthly Financial result explanation. Budget constructions and LTP.
  • Define and adapt the storage layout to incorporate the new business needs.
  • Apply and document departmental training, design, procedure development, policies, systems testing, system improvements, benchmarks, special projects, and analysis performed
Customer Service and Logistic Representative, 10/2014 to 11/2019
Company Name – City, State
  • Customer on boarding: SAP contract set up and price updates, rail set up, Operation and HSE loading and offloading checkup.
  • Order management: approve/enter orders in TC (verify product is in stock to complete the customer's request, credit approval). Send out LI's to the customer and terminals. Do the Billing of rail in rail system. Sales invoice controls verify prices for the monthly sales match price sheets. For exports communication of the proper documentation in a timely manner.
  • Scheduling: allocate each mode of transportation to each order respecting product compatibility and optimizing the time of usage of each unit.
  • In case of incident CSLR will be the first contact to gather information from customer, carrier and or loading site, to relay to Special Fluids HSE, management, and commercial contact. CSLR is to document the events by an incident form and do follow up with Special Fluids HSE until closure of the incident is complete.
  • Control, code and get approval for vendor invoices and send to A/P.
  • Correct pricing/quantities on invoices and have re bills sent out to customers.
  • Issue any debit/credit as needed to customers
  • Reconcile sales TC to SAP
  • Accrual of invoice services not processed
  • Reconcile distribution center with 3rd party statement, financial system (SAP) and operations system(TC)
  • Backup for Export desk and or domestic desk
Accounts Payable Specialist, 04/2013 to 09/2014
Company Name – City, State
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Input financial data and produced reports using SAP.
  • Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
  • Reported financial data and updated financial records in ledgers and journals.
  • Entered figures using 10-key calculator to compute data quickly.
  • Developed client rapport by efficiently addressing incoming correspondence and resolving 50 A/P inquires per day.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
  • Reached out to vendors and customers to verify information and follow up on client issues.
Accounts Payable Clerk, 06/2008 to 03/2013
Company Name – City, State
  • Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Entered figures using 10-key calculator to compute data quickly.
  • Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
  • Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
Education
Bachelor of Science: Business Administration / Project Management, 03/2020
Columbia Southern University - City, State
Certifications

DOT Hazmat 2020

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Resume Overview

School Attended

  • Columbia Southern University

Job Titles Held:

  • Customer Service and Logistics Manager - DOMESTIC
  • Customer Service and Logistic Representative
  • Accounts Payable Specialist
  • Accounts Payable Clerk

Degrees

  • Bachelor of Science : Business Administration / Project Management , 03/2020

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