Dedicated Customer Service and Logistic Manager capable of monitoring special client projects while empowering customer service associates to solve problems. Developed experience in training effective customer service associates, working closely with sales to retain clients and creating effective metrics for measuring productivity. Believes that every customer service associate needs to be interested in creating a positive customer experience.
Interpersonal skills the ability to work well in a team, as well as to manage and motivate others
Planning for and negotiating technical difficulties
Effective problem-solving skills
Able to manage and release stress
Logical reasoning and problem-solving skills.
Keen attention to detail
Ability to see the big picture
Continually seeking improvement
DOT Hazmat 2020
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