customer service and authorized delivery agent resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Perceptive Customer Service Manager who cultivates positive customer relationships through clear and helpful communication. Exceptional customer care professional who addresses inquiries and resolves problems as they arise.
  • Exceptional interpersonal communication
  • Excellent time management skills
  • Effective problem solver
  • Adherence to high customer service standards
  • Customer-focused
  • Exceptional telephone etiquette
  • Trains new employees 
  • Knowledge of HTC and Samsung tablets for Mayo Medical Laboratories. Maintaing constant supervision of temperature and specimen handling management.
  • While insuring customer upon pick ups and delivery that specimens and supplies have been cared for properly.
Websites, Portfolios, Profiles
Work History
01/2011 to Current Customer Service and Authorized delivery agent. Kangaroo Express | City, ,
    Pick up and Deliver at hospitals, labs doctors offices, warehouse's and retail locations. Maintain constant observation of items specific to medical pick ups and delivery.  
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Adhered to all confidentiality requirements at all times.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Solved unresolved customer issues.
09/2003 to 11/2010 Customer service,sales and management. 4th And Main Gallery/Stout Mtn Gear | City, STATE, Owned and managed outdoor gear repair store and art gallery. Provided customer support and service. Managed repair orders, shipping, taxes and accounting. Stocking, restocking and supplies. Promoted business to get new clients and artist. 
10/1996 to 03/2003 Customer Service, Set up and Sales. Babys Away | City, STATE,
    Provided maintenance, set-up, customer instruction and interaction with Baby Aways rental products. Worked with property management companies hotels and private owners of units rented by Babys away customers for delivery and set-up. Maintain a high level of cleanliness with all Babys Away products.
  • Solved unresolved customer issues.
Expected in 1985 High School Diploma | General study Oak Creek Ranch School, W. Sedona, AZ GPA:
Expected in Attended 1986,1988 Associate of Arts | Jazz and Classical Guitar Webster University , St.Louis, MO GPA:
Expected in 2002 Certificate | Avalanche level 1 Colorado Mtn Collage, Dillon, CO GPA:

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Resume Overview

School Attended

  • Oak Creek Ranch School
  • Webster University
  • Colorado Mtn Collage

Job Titles Held:

  • Customer Service and Authorized delivery agent.
  • Customer service,sales and management.
  • Customer Service, Set up and Sales.


  • High School Diploma
  • Associate of Arts
  • Certificate

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