LiveCareer-Resume

customer service agent social media moderator resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Highly-motivated employee with desire to take on new challenges. Claire worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Personable and dedicated Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Skills
  • Friendly, positive attitude
  • Savvy with modern technologies
  • Upselling proficiency
  • Organization
  • Detail-oriented and efficient in providing customer service in adverse situations
  • Conflict resolution
  • Good work ethic
  • Phone etiquette
  • Focused on customer satisfaction
  • Meticulous attention to detail
Education and Training
Las Vegas High/Adult School , Expected in 06/2001 GED - Diploma : - GPA :
Certifications
  • Customer Service Representative Certificate
  • Leadership Essentials Certificate
  • Creating Customer Centric Environment, Bevmo, Beverages & More - 2019
Experience
Path Medical - Customer Service Agent/Social Media Moderator
Oakland Park, FL, 09/2021 - 11/2023
  • Identified trends in social media use, questions and concerns to help social media team optimize experiences.
  • Review videos, posts, comments, reviews, photos and live streaming content according to the social network’s policies, workflows and targets, which may include graphic, violent, sexual, explicit, political, profane and otherwise highly disturbing content.
  • Uphold a high standard of accuracy and quality while fulfilling job responsibilities
  • Draw up daily activity report
  • Enforced commenting rules and deleted interactions with bullying or harassment.
Rothschild - Outbound Agent
Los Angeles, CA, 11/2019 - 05/2020
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Maintained Claire call control and quickly worked through scripts to address problems.
  • Seized opportunities to upsell products, maximizing revenue.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Supported sales team members to drive growth and development.
Westrock Company - Assistant Manager
Fargo, ND, 09/2016 - 07/2019
  • Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Coached, managed and developed teams to provide exceptional service and achieve sales goals.
  • Monitored inventory, cash and payroll processes to keep location running smoothly.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Maintained store staff by recruiting, orienting and training employees.
  • Supported retail associates to drive quality performance and experiences for guests.
  • Met or exceeded fiscal sales goals, maximizing operating budgets.
  • Effectively managed inventory controls and re-orders within budget guidelines.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Managed special store projects to improve store-wide processes and operations.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Managed visual merchandising, maintaining standards and elevating customer experience.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Home Supportive Services - Personal Assistant
City, STATE, 11/2011 - 04/2015
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Improved patient outlook and daily living through compassionate care.
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
  • Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
  • Planned, prepared or served meals to patients according to prescribed diets.
  • Accompanied clients to doctors' offices or on other trips outside home.
  • Maintained records of patient care, progress or problems to report and discuss observations.
Smith’s - Customer Service Manager
City, STATE, 12/2006 - 11/2011
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Evaluated and authenticated returns, exchanges and voids.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Counted and balanced cashier drawers.

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Resume Overview

School Attended

  • Las Vegas High/Adult School

Job Titles Held:

  • Customer Service Agent/Social Media Moderator
  • Outbound Agent
  • Assistant Manager
  • Personal Assistant
  • Customer Service Manager

Degrees

  • GED - Diploma

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