Motivated worker enthusiastic about leveraging times of service experience to take on new long-term position with HEB. Capable of accurately balancing work flow while providing for customers. Great skills in managing conflicts and maintaining open communication between associates and Superiors.
Polite and professional representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
As a Customer Service Agent, I would assist customers on the phone with their internet questions and concerns, while also selling or providing new internet products or subscription plans. We would receive calls into the establishment to which I would be on time and ready to assist the many customers throughout the day. Selling Internet was an important part of our campaign, we were given quotas to meet by the end of the month, I excelled past our selling quotas and made large revenue for the company all while keeping up with the many screens used on our computers.
As a Service Host, I was tasked with providing guests with an exceptional experience by being the main point of contact during their visit. I was also responsible for providing recommendations, walking them through the ins and outs, attending to their needs and making their time memorable, all while keeping a smile.
As a Host, I was needed at the front of the establishment to greet customers and escort them to their tables. Making sure the customers menus, silverware, chairs and table were ready upon notice. Providing special accommodations for customers including tables for parties and events. Making sure the customers experience and overall time at the restaurant was in the best of spirits while keeping up with a fast paced work environment.
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