LiveCareer-Resume

customer service agent resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Diligent [Job Title] brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Hardworking and knowledgeable [Job Title] well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Problem Resolution
  • CRM Software
  • Needs Assessment
  • Customer Complaint Resolution
  • Billing Inquiries
  • Call Center Operations
  • Retail sales customer service
  • Inbound and Outbound Calling
  • Customer relations
Experience
Customer Service Agent, 02/2022 to Current
Hyatt Hotels Corp.Cambridge, MD,
  • Connections/ Disconnections of service. (Gas & Electric).
  • Initiated field orders.
  • Sent proof of residency forms.
  • Answered calls ( about 50-100 calls per day).
  • Was being graded as a agent. ( scores were between 80-90).
  • Was being scored by adhesive calls handled & calls taken.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Managed high-volume of inbound and outbound customer calls.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Delivery Driver, 07/2019 to 06/2022
The Kelly GroupWashington, IN,
  • Delivered the food to the customers in a timely manner.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Transported and safely delivered items to prevent damage or loss.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Submitted receipts and money received from deliveries at end of each shift.
  • Utilized street maps to plan and determine most efficient routes.
Warehouse Associate, 01/2019 to 12/2020
Gap Inc.Lockbourne, OH,
  • Printed out all the labels for products while using the computer.
  • Put labels on all the boxes.
  • Gathered boxes by orders and put them in groups.
  • Put products on palets.
  • Loaded/unloaded the trucks.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
Education and Training
High School Diploma: , Expected in 06/2012 to Grand Island Senior High School - Grand Island, NY
GPA:

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Resume Overview

School Attended

  • Grand Island Senior High School

Job Titles Held:

  • Customer Service Agent
  • Delivery Driver
  • Warehouse Associate

Degrees

  • High School Diploma

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