Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
  • Skilled Quality Assurance Analyst committed to addressing company concerns with speed, accuracy and professionalism.
  • Resourceful Quality Analyst and CSR who consistently meets and exceeds productivity goals.
  • Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
  • Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Highlights
  • Quality Assurance
  • High customer service standards 
  • Employee relations specialist
  • Dedicated to process improvement
  • Conflict resolution proficiency
  • Strong problem solving ability
  • Negotiation competency
  • Troubleshooting skills
  • Telecommunications knowledge
  • Proficient with Microsoft Office Suite
  • Proficient in customer account software 
  • I have a year of Quality Assurance experience and two years of email certification and Service solutions expert response experience. 
Accomplishments
  • Managed call flow with up to 100 calls in queue per minute.
  • Exceeded corporate target for customer satisfaction for 12 months in a row.
  • Was promoted 3 times while employed at current job.
  • Was invited to the company conference in Las Vegas the first year.
Experience
Customer Service Agent, 10/2015 to 11/2012
Dsv Road TransportBuffalo, NY,
  • Extensive phone coverage for Call Center.
  • Managing collections of Time Warner and SuddenLink services.
  • Scheduling appointments for technical support.
Quality Assurance Analyst, 10/2013 to Current
AugeofiNaperville, IL,
  • Evaluate and give feedback to the CSR's to help them exceed expectations.
  • Exceeded at every task given to me and used these skills to promote within the company.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answer incoming calls Answer incoming e-mails.
  • Place orders.
  • Process returns.
  • Edit customer profiles.
  • Evaluate answered emails Calibrate and answered calls and email replies to our Consultants.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Provided accurate and appropriate information in response to customer inquiries.
Customer Service Agent, 2013 to 09/2013
Dsv Road TransportBurton, MI,
  • Evaluated and gave feedback to the CSR's to help them exceed expectations.
  • Answered incoming calls.
  • Answer incoming e-mails.
  • Email Certification.
  • Place orders.
  • Process returns.
  • Edit customer profiles.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Demonstrated mastery of customer service call script within specified timeframes.
Customer Service Agent, 2009 to 07/2009
Dsv Road TransportCarolina, PR,
  • Extensive phone coverage for Call Center.
  • Scheduling of appointments.
  • Sales.
  • Paperwork required for every appointment made.
  • Provided accurate and appropriate information in response to customer inquiries.
Medical Front and Back Office, 07/2007 to 09/2009
Sunrise Senior LivingHuntington Beach, CA,
  • Medical Front Office
  • Hospital Billing
  • Phones
  • Scheduling
  • Patient Check In
  • Patient Check Out.
Receptionist, 06/2006 to 07/2007
ConcentraSouth San Francisco, CA,
  • Customer Service
  • Phones
  • Scheduling
  • Lost shipment search
  • Billing
  • Data Entry
  • Creating Word documentation and Excel spreadsheets
  • Inside and Outside Sales.
Medical Front Office Receptionist, 08/2004 to 2005
Hanger, Inc.Alexandria, VA,
  • Patient Scheduling
  • Billing
  • Answer all lines
  • Electronic Medical Records
  • New Patient enrollment
  • Deposits
  • End of Day
  • Microfour and Practice Studio.
Medical Billing, 01/2003 to 07/2004
Dr. William H. Wisner, M.DCity, STATE,
  • Worker's Comp.
  • Adjuster.
  • Patient counseling.
  • Claim submittal.
  • Payment processing.
Front Desk/Medical Assistant, 2002 to 01/2003
Dayton OB/GynCity, STATE,
  • All front desk and patient intake responsibilities.
  • Medical records.
  • Patient care and health history.
  • Patient Vitals.
Medical Front Office, 02/1999 to 02/2001
Neurocare NetworkCity, STATE,
  • Front Desk/Physical Therapy Tech.
  • Scheduling Appointments.
  • Patient intake and medical records.
  • Modalities.
Education
Associate of Science: Biology Literature, Expected in 1997
Eastfield College - Mesquite, TX
GPA:
  • Majored in Biology 
  • Minored in Literature.
Associate of Science: Biology, Expected in 1992
Glendale Community College - Glendale, AZ
GPA: Special Skills/ Achievements Graduated from High School as top 20 in my class, Dean's Honor Roll, Class Valedictorian. College Literary Award for both my
  • Majored in Biology
  • Minored in Literature
Associate of Science: Dentistry, Expected in 2000
University Of Texas - Tyler, TX
GPA:
  • Majored in Dentistry
  • Minored in Theater.
Bachelor of Science: Dental Hygiene, Expected in 2023
Texas Woman's University - Denton, TX
GPA:
  • Dental Hygiene Major
Skills
  • Quality Assurance Analyst.
  • Email Certified.
  • Medical Front Office.
  • Medical Assistant.
  • Billing.
  • Call Center.
  • Counseling.
  • Customer Service.
  • Data Entry.
  • Documentation.
  • Front Office Reception.
  • Managing excel spreadsheets and Word documents.
  • Outside Sales.
  • Sales.
  • Scheduling.
  • Technical support.
  • Phones.

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Resume Overview

School Attended

  • Eastfield College
  • Glendale Community College
  • University Of Texas
  • Texas Woman's University

Job Titles Held:

  • Customer Service Agent
  • Quality Assurance Analyst
  • Customer Service Agent
  • Customer Service Agent
  • Medical Front and Back Office
  • Receptionist
  • Medical Front Office Receptionist
  • Medical Billing
  • Front Desk/Medical Assistant
  • Medical Front Office

Degrees

  • Associate of Science
  • Associate of Science
  • Associate of Science
  • Bachelor of Science

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