I am a results-driven customer service representative with proven ability to establish rapport with clients. I am dedicated and motivated to maintain customer satisfaction and contribute to company success. I offer a record of successful job performance, proven problem solving ability and experience developing and implementing innovative solutions. I'm well versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Proficient with Microsoft Office Courteous demeanor sweet, energetic work attitude. Proficient in customer account, customer service expert software, Adaptive team player, telecommunications knowledge, persuasive negotiation competency, meticulous attention to detail, strong problem solving ability, focused on customer satisfaction, conflict resolution proficiency, skilled multi-tasker, and active listening skills. Some warehouse work. Authorized to work in the US for any employer
Assist customers by downloading GPS directions to their vehicles. Also contacting Emergency Assistance and or Roadside Assistance upon their request and if automatically activated. Follow up with agents and assistance in a timely manner. Collecting data, payment information, customer information, and analysis for the clients.
Advise customers of different payment options. Processed payments manually to ensure up to date accounts. Persuaded customers to keep their services. Advised customers of all available benefits.
Renegotiated payment terms with dozens of clients. Verified details of transactions, including funds received and total account balances. Suggested process improvements to secure prompt and regular receipts for theorganization. Researched and resolved billing and invoice p roblems. Shared product knowledge with customers while making personal recommendations. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
Cold-called prospective customers to build relationship. Fielded an average of 200 customer service calls per day. Tracked down sources of special products and services to meet customers' special needs. Updated database with customer and sales information. Established new customer accounts. Monitored customer preferences to determine focus of sales efforts. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Developed effective relationships with all call center departments through clear communication. Formulated and enforced Service Center policies, procedures and quality assurance measures. Trained New Hires how to master the skills of building rapport with existing and new customers. Trained them on how to navigate through the systems both efficiently and effectively in a fun training environment.
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