Customer Service Agent Resume Example Company Name

CUSTOMER SERVICE AGENT

Professional Summary

Proficient Customer Service agent with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills

Understanding Customer Needs
Multitasking and Prioritization
Responding to Difficult Customers
Efficient and Detail-Oriented
Creative Problem Solving
Calm and Professional Under Pressure
Issue and Complaint Resolution

Customer Data Confidentiality
Courteous with Strong Service Mindset
Building Customer Trust and Loyalty
Microsoft Exchange
Patient and Empathetic
Computer Proficiency

Work History

04/2002 to CurrentCustomer Service AgentCompany Name | City, State

Interacts with customer in courteous, efficient, friendly and professional manner.
Provides assistance with passengers check in and baggage assistance.
Interprets government rules and requirements for domestic and international travel.
Meets and dispatches aircraft within established time.
Provides assistance to distressed passengers and customers for rebooking flight, hotel accommodations if needed.
Responds and assist during security and emergency situations.
Follow internal/external policies and procedures.
Protects company property and venue.
Check and assist more than 100 passengers per work day.

10/1997 to 07/2016Car Rental Customer Service AgentCompany Name | City, State

Provided excellent customer service in completing car rental contract.
Offering additional coverage and upgrades to met customer needs.
Trained and assisted new hire agents in company policies and procedures and computer system.
Orders office supplies and agents uniforms.
Go to person between all agents for problem resolution and spokesperson to management.
Handles upset customer conflicts and challenging situations.
Handles cash and credit card transactions.
Process more than 50 rental contract per schedule shift.
Always on top for sales and incentives.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Demonstrated respect, friendliness and willingness to help wherever needed
Completed minor preventive maintenance and mechanical repairs on equipment
Offered friendly and efficient service to all customers, handled challenging situations with ease

07/1997 to 11/1997BaristaCompany Name | City, State

Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Recommended products based on solid understanding of individual customer needs and preferences.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Cleaned counters, machines, utensils and seating areas daily.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Cultivated ability to recall customers' names and address each by name.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Complied with standards for merchandising, stocking and storing product.
Maintained regular and consistent attendance and punctuality.
Completed over successful daily cash audits to correctly balance drawers at end of each shift.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Served more than 50 customers on daily shift.
Maintained supply levels in counter and customer areas to meet typical demands

09/1993 to 05/1997CashierCompany Name | City, State

Scheduled and monitored regular vendor deliveries for fuel
Monitored self-checkout systems and provided assistance or intervention where required.
Arrived on time and dressed professionally in clean company uniform.
Completed accurate cash-in and cash-out procedures of computerized cash register.
Prevented and reported loitering and illegal activities taking place on company property.
Provided exemplary customer service by addressing patron complaints and providing accurate information.
Processed various forms of payment including cash, debit and credit cards, check and EBT.
Accurately completed charge logs and batched credit card reports at day end.
Checked identification for proof-of-age for tobacco sales.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels
Greeted over 100 customers per day
Maintained secure cash drawers, promptly resolving discrepancies in daily totals

Education

Some College (No Degree) | Accounting And FinanceLyceum of The Philippines, City

Second year of Accounting
Relevant Coursework Completed: Computerized Accounting

Additional Information

Working at the rental car. I was an Employee for the Month and the Year.

Always number ne in Sales and Incentives.

I was a Super User, Lead and City Training Coordinator.

Languages

Filipino:

Native or Bilingual

Filipino:

Native or Bilingual

Resume Overview

School Attended

Lyceum of The Philippines

Job Titles Held:

Customer Service Agent
Car Rental Customer Service Agent
Barista
Cashier

Degrees

Some College (No Degree) | Accounting And Finance

Customer Service Agent Resume Example

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