(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Proficient Customer Service agent with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

  • Understanding Customer Needs
  • Multitasking and Prioritization
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Creative Problem Solving
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Microsoft Exchange
  • Patient and Empathetic
  • Computer Proficiency
Lyceum of The Philippines Manila, Philippines, Expected in : Accounting And Finance - GPA :
  • Second year of Accounting
  • Relevant Coursework Completed: Computerized Accounting
Work History
Sykes Enterprises Incorporated - Customer Service Agent
Deland, FL, 04/2002 - Current
  • Interacts with customer in courteous, efficient, friendly and professional manner.
  • Provides assistance with passengers check in and baggage assistance.
  • Interprets government rules and requirements for domestic and international travel.
  • Meets and dispatches aircraft within established time.
  • Provides assistance to distressed passengers and customers for rebooking flight, hotel accommodations if needed.
  • Responds and assist during security and emergency situations.
  • Follow internal/external policies and procedures.
  • Protects company property and venue.
  • Check and assist more than 100 passengers per work day.
Ssp Group - Car Rental Customer Service Agent
San Diego, CA, 10/1997 - 07/2016
  • Provided excellent customer service in completing car rental contract.
  • Offering additional coverage and upgrades to met customer needs.
  • Trained and assisted new hire agents in company policies and procedures and computer system.
  • Orders office supplies and agents uniforms.
  • Go to person between all agents for problem resolution and spokesperson to management.
  • Handles upset customer conflicts and challenging situations.
  • Handles cash and credit card transactions.
  • Process more than 50 rental contract per schedule shift.
  • Always on top for sales and incentives.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Completed minor preventive maintenance and mechanical repairs on equipment
  • Offered friendly and efficient service to all customers, handled challenging situations with ease
Wingstop Inc. - Barista
North Las Vegas, NV, 07/1997 - 11/1997
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Cultivated ability to recall customers' names and address each by name.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Complied with standards for merchandising, stocking and storing product.
  • Maintained regular and consistent attendance and punctuality.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Served more than 50 customers on daily shift.
  • Maintained supply levels in counter and customer areas to meet typical demands
Alameda Navy Exchage - Cashier
City, STATE, 09/1993 - 05/1997
  • Scheduled and monitored regular vendor deliveries for fuel
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Arrived on time and dressed professionally in clean company uniform.
  • Completed accurate cash-in and cash-out procedures of computerized cash register.
  • Prevented and reported loitering and illegal activities taking place on company property.
  • Provided exemplary customer service by addressing patron complaints and providing accurate information.
  • Processed various forms of payment including cash, debit and credit cards, check and EBT.
  • Accurately completed charge logs and batched credit card reports at day end.
  • Checked identification for proof-of-age for tobacco sales.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Greeted over 100 customers per day
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
Additional Information

Working at the rental car. I was an Employee for the Month and the Year.

Always number ne in Sales and Incentives.

I was a Super User, Lead and City Training Coordinator.

Filipino :
Native or Bilingual
Negotiated :

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Resume Overview

School Attended

  • Lyceum of The Philippines

Job Titles Held:

  • Customer Service Agent
  • Car Rental Customer Service Agent
  • Barista
  • Cashier


  • Some College (No Degree)

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