LiveCareer-Resume
Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. I am also an great communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. My history includes managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Skills
  • Account Management
  • Customer Service
  • Documentation and Reporting
  • Problem Resolution
Experience
Customer Service Agent, 01/2023 to 03/2023
Back Country StoreNashville, TN,
  • Managed high-volume of inbound and outbound customer calls.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Investigated and solved routine and complex customer issues to earn repeat business.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Set up and activated customer accounts.
  • Improved customer service wait times to mitigate complaints.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Front Desk Receptionist, 06/2022 to 08/2022
Norsk Hydro AsaSidney, OH,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests and scheduling.
  • Explained policies and procedures to visitors.
  • Completed basic bookkeeping and document filing.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Monitored reception area to provide consistently safe, clean and hazard-free environment for customers.
Beauty Advisor, 08/2021 to 11/2021
LvmhKissimmee, FL,
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Recommended merchandise based on expert product knowledge and client preferences.
  • Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
  • Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Displayed merchandise to present visually appealing arrangements that drive sales.
  • Finalized purchases and processed payments.
  • Greeted customers to determine wants or needs.
  • Maintained knowledge of sales and promotions, return policies and security practices.
Student Assistant, 03/2021 to 06/2021
Coastal Carolina UniversityConway, SC,
  • Answered incoming phone calls to address questions or transfer to appropriate staff members.
  • Assisted with answering telephone calls, managing databases and drafting correspondence.
  • Followed school schedules and policies to promote safety and learning.
  • Promoted events and services via information tables and designated campus events.
  • Coordinated successful student organization events and activities.
  • Guided and encouraged students to develop positive attitudes toward learning.
  • Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
  • Worked with management and instructors to establish core skills related to job and industry.
  • Assisted faculty members or staff with student conferences.
Education and Training
Associate of Science: Computer Science, Expected in 05/2024 to Johnson & Wales University - North Miami - Miami, FL
GPA:
High School Diploma: , Expected in 05/2018 to First Coast High School - Jacksonville, FL
GPA:
Accomplishments
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Product Sales - Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
  • Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.

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Resume Overview

School Attended

  • Johnson & Wales University - North Miami
  • First Coast High School

Job Titles Held:

  • Customer Service Agent
  • Front Desk Receptionist
  • Beauty Advisor
  • Student Assistant

Degrees

  • Associate of Science
  • High School Diploma

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