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customer service agent resume example with 4 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Energetic worker with strong time management skills who thrives in a fast-paced, dynamic environment. Customer-oriented worker successful at troubleshooting and handling customer support issues in a timely manner. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. I am also well experienced in providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Also very well in being able to deescalate a situation when one arises on the drop of a hat. I am also a fast learner so a new path would not rip me up as i can retain new information very efficiently. I motivated and willing to work.

Skills
  • Ability to de-escalate clients in another vulnerable emotional state
  • Able to recognize individuals under the influence
  • Excellent organizational skills
  • Excellent team player and community builder
  • Experience working with adults
  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • MS Windows proficient
  • Skilled in call center operations
  • Adheres to customer service procedures
  • Inbound Calls
  • Customer Inquiries
  • High Standards
  • Proficiency In Conflict Resolution
  • Exceptional workflow management
  • Committed to maintaining data integrity
  • Strong problem solving aptitude
  • Persuasive speaker
  • Team Player
  • Troubleshooting Skills
  • Service Solutions
  • Data Entry
  • Excellent Communication Skills
Work History
Customer Service Agent, 04/2022 - Current
Sykes Morristown, TN,
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Generated customer service reports to track customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
Customer Service Associate, 04/2021 - 02/2022
Lowe's Garysburg, NC,
  • Customer Inquiries
  • Inbound Calls
  • Proficiency In Conflict Resolution
  • Troubleshooting Skills
  • Addressed Inquiries
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • High Call Volume
  • Handled Volatile Customer Situations
  • Energetic Work Attitude
  • Data Entry
  • Excellent Communication Skills
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
Customer Service Representative, 02/2019 - 03/2021
Munich Re Wilmington, NC,
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Managed high call volume with tact and professionalism.
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Met or exceeded service and quality standards every review period.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
Education
GED: , Expected in 08/2024
-
Bow Valley College - Calgary,
GPA:
Status -
Certifications

Diploma in Human Resources,

University of Nairobi

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Resume Overview

School Attended

  • Bow Valley College

Job Titles Held:

  • Customer Service Agent
  • Customer Service Associate
  • Customer Service Representative

Degrees

  • GED

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