customer service agent resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Skills
Customer relationship management
Strong Analytical and Problem Solving Skills
Interpersonal and written communication
Customer Complaint Resolution
Data management
Lab equipment processes
Sample collection techniques
Google Analytics
Marketing strategy
Reports and documentation
Work History
Customer Service Agent, 01/2020 - Current Winner Aviation – Lexington, KY,
Adapted to new applications and maintained knowledge of current technologies.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services and company information.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Assessed caller accounts to determine vision benefits, identify service needs and resolve issues.
E-Commerce Manager, 09/2020 - Current Goose Island – Fennville, MI,
Established quality standards and performed work according to project schedules.
Analyzed cost and expense to measure against original budget with adjustments to align operations with fiscal goals.
Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
Delivered benchmarks and comprehensive client campaign reports through assessment of digital analytics compiled from Google Analytics, Open Ad Stream, Facebook Insights and Instagram Insights.
Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
RETAIL ASSOCIATE, 01/2019 - 08/2020 Whatsgood – Chicago, IL,
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Maintained current store, product and promotional knowledge to drive consistent sales.
Calculated pricing, applied discounts and collected payments to process transactions.
Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
Sales and Marketing Agent, 02/2017 - 05/2018 Prestige Healthcare – Spring Grove, OH,
Identifying and recruiting potential clients, preparing sales presentations, and modifying sales materials and strategies to suit each client's needs.
Planned and organized promotional events to expand brand recognition and customers.
Executed updated marketing plans to increase branding exposure, customer traffic and sales.
Balanced company objectives and customer desires when formulating pricing and marketing strategies..
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
MAINTENANCE CREW, 08/2014 - 12/2015 University Of Hawaii At Manoa, Manoa – City, STATE,
Performed tasks to maintain on-site physical security, safety and efficiency.
Coordinated product, tool and equipment inventories and maintained tracking records.
Identified problems during daily work inspections and addressed concerns.
Reviewed technical documentation to complete equipment maintenance and repair.
Adhered to safety protocols by implementing routine tests and guaranteeing accurate and safe equipment handling.
Education
Bachelor of Science: MARINE BIOLOGY, Expected in 05/2020 - University of Hawaii At Manoa - Honolulu, HI, GPA: Status -
Relevant Coursework Completed: Marine Ecology & Evolution, Marine Microbiology, Cell & Molecular Biology, Invertebrate Biology, Developmental Biology, Algal Diversity & Evolution, Calculus I & II, Statistics, Organic Chemistry, Genetics, Living Resources of the Sea, Advanced Topics in Marine Biology, Field Problems in Marine Biology
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