Customer Service Agent Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Highly organized and detail-oriented Bilingual Administrative Specialist with more than 15 years experience supplying thorough clerical support to various level executives and office personnel. Excellent work ethic with ample experience in dynamic and fast-paced environments.

  • Fully Bilingual English-Spanish
  • Experienced in Microsoft Office Suite
  • Experienced in Adobe Suite and PDF Creator
  • Experienced in both PC and MAC 
  • Document prepping and filing

  • Excellent multi-tasking ability
  • Data management
Universidad Autonoma de Ciudad Juarez Juarez, Mexico Expected in Dec 1997 BBA : Travel and Hospitality Industry - GPA :
Work History
Enterprise Rent-A-Car - Customer Service Agent
Sarasota, FL, 09/2016 - 10/2016
  • Ensured superior customer experience by addressing Disaster Survivor concerns, demonstrating empathy and resolving problems on the spot to the best of my ability.
  • Asked open-ended questions to assess survivor needs and urgency of the situation.
  • Investigated and resolved Disaster Survivor inquiries and concerns in a timely and empathetic manner.
  • Answered undetermined number of calls per day by addressing Disaster Survivor inquiries, solving problems and providing Government Assistance information.

University Of Arkansas - Administrative Specialist III
El Dorado, AR, 09/2015 - 02/2016
  • Clerical Support to Texas A&M AgriLife Extension Office Agent for Family Consumer Science (FCS)
  • Receive, screen and route incoming calls
  • Provide complete meeting support including preparing materials and taking notes
  • Create reports and presentations; order, prepare and mail support material for consumer and volunteers
  • Handle all incoming business and volunteers requests for AgriLife Extension information
  • Clerical support to other Texas A&M Agrilife Extension Agents.

Cvph Medical Center - Administrative Specialist - Middle Market
Plattsburgh, NY, 2014 - 09/2015
  • Financial metrics report writing; loan compliance legal document monitoring and filing; Flood Insurance document filing and recording, Flood Insurance policy proofing; restricted access and ID grantor for office staff; expense reports filing
  • Operate office equipment such as fax machines, copiers, and VOI phone systems; use computers for spreadsheets creation, word processing, and database management
  • Order and dispense office and computer supplies
  • Use of web browsers for data search. Firefox, IE and Safari
  • Arrange conferences, meetings and travel reservations for Loan Agreement Compliance team management
  • Maintain scheduling and manages event calendars.
Boy Scouts Of America - Executive Assistant / Systems Administrator
City, STATE, 05/1999 - 02/2012

  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and presentation software
  • Attend meetings to record minutes for Scout Executive
  • Read and analyze incoming memos, submissions, and reports to determine their significance and distribute to office Management and Field Executives
  • Budget and purchase of office and computer supplies
  • Open, sort, and distribute incoming correspondence, including faxes and email for Scout Executive
  • Prepare agendas and make arrangements, such as coordinating catering for luncheons, for Executive Committee, Board of Directors and Field Staff meetings
  • Received, screened and routed incoming calls
  • Transcribed dictated files and video recordings
  • Clerical support for Asst. Scout Executive and Field Executives.

Delphi Automotive Systems - General Motors - Human Resources Assistant
City, STATE, 07/1990 - 01/1999
  • Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence
  • Record data for each employee, including such information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations
  • Compile and prepare reports and documents pertaining to personnel activities
  • Select applicants meeting specified job requirements and refer them to hiring personnel
  • Prepare badges, passes, and identification cards, and perform other security-related duties.

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Resume Strength

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  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Universidad Autonoma de Ciudad Juarez
Job Titles Held:
  • Customer Service Agent
  • Administrative Specialist III
  • Administrative Specialist - Middle Market
  • Executive Assistant / Systems Administrator
  • Human Resources Assistant
  • BBA

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