LiveCareer-Resume

customer service agent resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Personable and dedicated Customer Service Representative with extensive experience in many industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Diplomatic and versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Thus Providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills
  • Billing Inquiries
  • Customer Service
  • Information Updates
  • CRM Software
  • File Management
  • Inbound Customer Service
  • Account Management
  • Needs Assessment
  • Customer Complaint Resolution
  • Report creation
  • Report generation
  • Credit card payment processing
  • Office equipment proficiency
  • Adaptive team player
  • Inbound and Outbound Calling
  • Conflict mediation
  • Courteous demeanor
  • Business development understanding
  • Data evaluation
  • High-energy attitude
  • Call Center Operations
  • Quality control
  • Clerical support
  • Retail sales customer service
  • Project management abilities
  • Senior leadership support
  • Problem-solving abilities
  • Product organization
  • System implementation
  • Sales expertise
  • Customer relations
  • Microsoft Office expertise
  • Schedule mastery
  • CRM
  • [Industry] regulations knowledge
Experience
Customer Service Agent, 02/2021 - Current
Global Aviation Services Midland, TX,
  • Managed high-volume of inbound and outbound customer calls.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Implemented services to assist company in maintaining exceptional client service ratings on external audits.
  • Used electronic documentation, reference tools and automated training to drive customer service ratings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assessed customer account information to determine current issues and potential solutions.
  • Set up and activated customer accounts.
  • Exceeded company productivity standards on consistent basis.
Emergency Room Clerk, 09/2010 - 06/2018
Emory University Hospital City, STATE,
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Recorded all inquiries and calls into computer system.
  • Maintained all confidential personnel files, licensing and CPR compliance records.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Scheduled [Type] appointments for [Job title] staff.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Exceeded customer satisfaction by finding creative solutions to problems.
Gate Agent/Ticket Agent, 10/2000 - 05/2009
Delta Air Lines, Inc City, STATE,
  • Assisted customers with ticket purchases, trip planning, pricing and scheduling.
  • Mitigated regulatory risks by obtaining documents, clearances, certificates and approvals from local, state and federal agencies.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
  • Contacted customers to advise on travel conveyance changes and to confirm reservations.
  • Assembled and issued required documentation, such as tickets, travel insurance policies and itineraries.
  • Printed itineraries and tickets for average of [Number] passengers each [Timeframe].
  • Managed all reservations and fielded inquiries for $[Number] annual revenue hotel.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
Education and Training
: Criminal Justice, Expected in
-
Temple University - Philadelphia, PA
GPA:
Status -
: Cosmetology, Expected in 05/1984
-
Empire Beauty School - Willow Grove, PA
GPA:
Status -
: , Expected in 05/1984
-
- ,
GPA:
Status -

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Resume Overview

School Attended

  • Temple University
  • Empire Beauty School

Job Titles Held:

  • Customer Service Agent
  • Emergency Room Clerk
  • Gate Agent/Ticket Agent

Degrees

  • Some College (No Degree)

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