• Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Customer Service Agent
Please provide a type of job or location to search!
SEARCH

Customer Service Agent Resume Example

Love this resume?Build Your Own Now
CUSTOMER SERVICE AGENT
Summary

I am a customer oriented person who has excellent communication skills. My background is in travel, but I'm comfortable with all customer sales environments. I have traveled extensively and arranged and escorted travel groups to Europe each year. I have great organizational skills and enjoy planning business and leisure travel.

Multilingual travel agent capable of building lasting client relationships. Sales-driven personality committed to working with successful team. Personable and known for excellent “people” skills.

Skills
  • Government travel
  • Travel arrangements
  • Administrative tasks
  • Company branding
  • International reservations
  • Special needs travelers
  • Leisure travel
  • Relationship management
  • Social media
  • Retail sales
  • Sales experience
  • Public interaction
  • Teamwork
  • Social media networking
  • Written and oral communications
  • Reliable
  • Front desk communications
  • Relationship-building
Experience
Camping WorldApril 1982 to June 1998Customer Service Agent
Lake City , FL

teMet or exceeded call speed, accuracy and volume benchmarks on consistent basis.Delivered fast, friendly and knowledgeable service for routine questions about flight schedes, airfares and service complaints.Met or exceeded revenue objectives by engaging customers during service, account and sales and making sure customers had the best service.Evaluated customer needs and quickly accessed the best way to fulfill those needsReturned all routine and general customer calls in a timely manner. Responded to customer requests for alternate routes and travel opportunities that best fit their time and budgother suitable options.Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.Managed high-volume of inbound and outbound customer calls.Documented conversations with customers to track requests, problems and solutions.Assisted [Number] customers per [Timeframe], greeting with upbeat attitude and [Action].Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from [Number]% to [Number]%.Helped company maintain exceptional client service ratings on external audits.Upsold services and products to [Number] customers daily, exceeding sales goals [Number]% per [Timeframe].Investigated and solved routine, complex and long-standing customer issues each day.Took over [Number] inbound calls per day attentively listening to customers' questions and concerns and increasing customer base [Number]%.Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.utine questions about flight schedes, airfares and service complaints.

  • Met or exceeded revenue objectives by engaging customers during service, account and sales and making sure customers had the best service.

  • Evaluated customer needs and quickly accessed the best way to fulfill those needs
  • Returned all routine and general customer calls in a timely manner. Responded to customer requests for alternate routes and travel opportunities that best fit their time and budgother suitable options.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Managed high-volume of inbound and outbound customer calls.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted [Number] customers per [Timeframe], greeting with upbeat attitude and [Action].
  • Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from [Number]% to [Number]%.
  • Helped company maintain exceptional client service ratings on external audits.
  • Upsold services and products to [Number] customers daily, exceeding sales goals [Number]% per [Timeframe].
  • Investigated and solved routine, complex and long-standing customer issues each day.
  • Took over [Number] inbound calls per day attentively listening to customers' questions and concerns and increasing customer base [Number]%.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Atlas World Group, Inc.June 1998 to December 2005Travel Agent
Oakville , CA

  • And fliScheduled commercial airline flights
Atlas World Group, Inc.May 2005 to December 2019Travel Agent
Canonsburg , PA
  • Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
  • Strengthened traceability by developing organization systems for contracts, records, reports and agendas.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Aided senior leadership during executive decision-making process, and generated daily reports to recommend corrective actions and improvements.
  • Explained security issues and protocols with individuals traveling to highly insecure areas like [Area or region].
  • Eliminated project gaps and maintained accurate airline regulations and tariffs and travel law knowledge.
Education and Training
Mary Baldwin CollegeJune 1975Bachelor of Arts: HistoryCity, State
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

77Average
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Mary Baldwin College

Job Titles Held:

  • Customer Service Agent
  • Travel Agent

Degrees

  • Bachelor of Arts : History

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Customer-Service-Agent-resume-sample

Customer Service Agent

Charter Spectrum

Redlands , CA

Customer-Service-Agent-resume-sample

Customer Service Agent

Menzies Aviation

Orlando , FL

Customer-Service-Agent-resume-sample

Customer Service Agent

Menzies Aviation

Milwaukee , WI

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.