I am a customer oriented person who has excellent communication skills. My background is in travel, but I'm comfortable with all customer sales environments. I have traveled extensively and arranged and escorted travel groups to Europe each year. I have great organizational skills and enjoy planning business and leisure travel.
Multilingual travel agent capable of building lasting client relationships. Sales-driven personality committed to working with successful team. Personable and known for excellent “people” skills.
teMet or exceeded call speed, accuracy and volume benchmarks on consistent basis.Delivered fast, friendly and knowledgeable service for routine questions about flight schedes, airfares and service complaints.Met or exceeded revenue objectives by engaging customers during service, account and sales and making sure customers had the best service.Evaluated customer needs and quickly accessed the best way to fulfill those needsReturned all routine and general customer calls in a timely manner. Responded to customer requests for alternate routes and travel opportunities that best fit their time and budgother suitable options.Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.Managed high-volume of inbound and outbound customer calls.Documented conversations with customers to track requests, problems and solutions.Assisted [Number] customers per [Timeframe], greeting with upbeat attitude and [Action].Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from [Number]% to [Number]%.Helped company maintain exceptional client service ratings on external audits.Upsold services and products to [Number] customers daily, exceeding sales goals [Number]% per [Timeframe].Investigated and solved routine, complex and long-standing customer issues each day.Took over [Number] inbound calls per day attentively listening to customers' questions and concerns and increasing customer base [Number]%.Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.utine questions about flight schedes, airfares and service complaints.
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