Customer Service Agent Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Service-oriented Customer Service Agentwho delivers high quality customer service by accurately assessing client needs and recommending the most useful policies and products.
  • 30 words per minute / 6000 Keystroke
  • Strong Communication Skills
  • Active Listening Skills
  • Efficient with multi-tasking
  • Handles Multiple Responsibilities
  • Professional Customer Interactions
  • Top-rated sales performance
  • Results-oriented
  • MS Office
  • Excellent communication skills; written and verbal
  • Personable
  • Analytical
Work History
07/2015 to Current
Customer Service Agent Iqor Pueblo, CO,
  • Effectively managed a high-volume of inbound customer calls with tact and professionalism.
  • Resolved service, pricing and technical problems for customers.
  • Addressed and resolved customer product complaints with empathy.
  • Met or exceeded quality standards every review period.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Identified and solved technical issues with a variety of diagnostic tools.

01/2014 to 07/2015
Telephone Order Entry Specialist Amerimark Direct, LLC City, STATE,
  • Educated customers about the brand to incite excitement about the company\'s mission and values.
  • Welcomed customers to the brand and helped them locate items in catalogs.
  • Alerted customers to upcoming sales events and promotions.
  • Sold memberships to discount plans as well as additional products.
  • Responded to all customer inquiries thoroughly and professionally.
  • Entered data promptly and efficiently with a 99% accuracy rate.
  • Consistently hit and exceeded sales goals by 20%.

06/2013 to 01/2014
DirecTV Residential Sales Representative S & P Data, LLC City, STATE,
  • Prepared sales contracts.
  • Coordinated between billing department and customers to resolve problems.
  • Processed debit and credit payments rapidly and accurately.
  • Accurately logged all daily orders.
  • Answered customer questions about product availability.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

11/2014 to Current
Automobile Claims Processor Catastrophe Management Solutions City, STATE,
  • Tracked the progress of all outstanding insurance claims for Allstate clients.
  • Made payments to title holders.
  • High volume call center due to damage caused by Hurricane Sandy.
  • Communicated with lien holders and leasing companies.

Expected in N/A
Certified Pharmacy Technician (CPhT): Pharmacy Technology
Cuyahoga Community College - Cleveland, Ohio
Expected in 2003
High School Diploma:
Health Careers Center High School - Cleveland, Ohio
Available upon request.

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Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Cuyahoga Community College
  • Health Careers Center High School
Job Titles Held:
  • Customer Service Agent
  • Telephone Order Entry Specialist
  • DirecTV Residential Sales Representative
  • Automobile Claims Processor
  • Certified Pharmacy Technician (CPhT)
  • High School Diploma

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